Customer service is nonexistent Customer service is nonexistent. I ordered early December. Got the diffuser only late December but no fragrances. Its January and still no fragrances; diffuser is useless at this point. I only get automated msgs about being overwhelmed with orders so they are running behind. Ugh!

PURA Summer Crash! Update to previous negative review: 4 stars, because I did have to go through quite a lot to get through to someone with my issue. My best bet after talking with technical support and customer service, and through all the troubleshooting and reading other people’s reviews, PURA updated their system during the early summer and when they did, my PURA and several other’s around the world, stopped working. I finally got someone to look my original order and issue a return label. When the new PURA came, voila, it worked! Be persistent, I imagine this glitch has devastated the company. It is a great device. I hope they are able to recover their losses.

New scent settings SUCK! I have four Pura diffusers and enjoyed them for almost a year, until they changed the scent settings on their app. You could previously choose a level of 1 to 10. Now, you can only choose three levels: subtle, medium, or strong (and even the subtle is too strong for some oils). I’ve emailed their so-called customer service on multiple occasions and get a generic answer that this new setting is to give the user more flexibility. What a joke! My diffusers are now sucking through one fragrance bottle per week, even on the lowest setting and diffusing intermittently instead of all day. They used to last 2-3 weeks! Obviously it’s a gimmick to sell more fragrances. I will be selling all of my diffusers on marketplace, and resuming diffusing essential oils, which is much more cost-effective.

Don’t Waste Money on the Pura diffuser The device leaked everywhere & ate away & melted the top of my record player. The scents smell nothing like they did once they start diffusing, gave me a headache. Customer service is unhelpful & practically nonexistent. Save your money. Do NOT recommend!!! 😕

The products are great…..IF you get… The products are great…..IF you get ever get them! Orders take a ridiculously long time to ship. I ordered something from their new Met collection and you would think these sets would be ready to go, given the amount of advertising they put into them. However, mine has yet to ship and customer service is like a ghost town. Also, instead of fulfilling current orders, they launch a new product that’s going to take precedence over any existing ones. I wish there was an alternative to this company.