I couldn’t find a free trial on the… I couldn’t find a free trial on the webpage and so I purchased a membership hoping it would be a suitable platform to use to create info graphics online. Not the case. I have been declined a refund even though this product doesn’t suit my needs. Apparently the business gives no refunds at all. Apparently you can get a free trial but this is not advertised on the site... overall disappointing product and disappointing customer service.

Inflexible customer care I accidentally purchased the team bundle instead of the individual bundle. So I asked if I could swap to the individual and have the difference refunded. They simply said I could share with four people instead. Awful customer service. It wouldn’t take a second for them to refund the difference. I have no team so have no other people to share the slides with anyway! If I knew their customer service was this bad I would never have considers them in the first place! I suggest you shop elsewhere as it’s a very disappointing experience.

The slides designs are brilliant, some usability issues The slides designs are brilliant I work in PowerPoint. Only niggle is that the raw slides are unconventionally large. This allows high definition images, but for regular professional slides I have to go through a whole page resizing exercise shifting multiple elements. This breaks up the diagrams and is fiddly to do. The alternative is that I work in the source decks from Infographia and paste as images into the business template slides, which mean that I cannot easily change fonts to work brand fonts automatically when I transfer them, and nor can I edit on-the-go, in a work-shopping environment, for example. But the design work is excellent and inspiring.

bad experience by software mistake I booked 2 licenses, even though I use it privately and have no other workplaces to share. I asked to redeem the unnecessary license, which they declined. When I tried to download an item, i was asked to pay another 97$. since 3 days i can't download anything. obviously the software mistake made me pay, but did not fullfill the license in a way it would work. So money gone, no refund, no downloads, and nobody responsible...

I bought this 4 years ago and I admit… I bought this 4 years ago and I admit was pretty underwhelmed by it. However I totally forgot I had access to the lifetime updates and recently logged on and see there are alot of new and improved slides, I've been using alot of the infographics in my presentations. Pretty good value considering you get new templates