Genuine Error Cost me More- poor back up from supplier They say that you can get the measure of a organisation by the way it responds to complaints. So, take care when purchasing as I believe that this company is money grabbing and inflexible! When you click on UNLOCK FULL ACCESS, which you would expect to open a tab which explain what full access is. It doesn’t explain anything annd just adds an item to your trolley. Which is fine, BUT, if you don’t check out and revisit the page it adds another pack to your trolley. I have ADHD and got distracted a couple of times and ended up buying three single licences, which cost me more than the five licences deal! Now, I hear you say, well you ordered them. Which I fully accept was an error on my part, however the attitude of Jason at Infograpia was patronising and unhelpful. The company refuse to refund the difference, which is a shame as I was really looking forward to using the slides. I have raised a query with my credit card company, which may not go anywhere but this company needs to look at the relationship it has with its customers instead of employing sharp practice. Poor show Infograpia.

Inflexible customer care I accidentally purchased the team bundle instead of the individual bundle. So I asked if I could swap to the individual and have the difference refunded. They simply said I could share with four people instead. Awful customer service. It wouldn’t take a second for them to refund the difference. I have no team so have no other people to share the slides with anyway! If I knew their customer service was this bad I would never have considers them in the first place! I suggest you shop elsewhere as it’s a very disappointing experience.

To be honest when I first purchased… To be honest when I first purchased this over a year ago I was little underwhelmed. However since then I’ve been receiving all the updates (better designed slides) these have been great and I’ve used these on a lot of projects. Can be abit fiddly to change sometimes but good infographics.

Very good product and very serious free updates. This service really helps me out in designing good looking presentations very fast. Infogrpia has fulfilled their promise for free updates!! The icons production seemed to be left to a partner company (Slidewalla), that is not so easy on free updates.

bad experience by software mistake I booked 2 licenses, even though I use it privately and have no other workplaces to share. I asked to redeem the unnecessary license, which they declined. When I tried to download an item, i was asked to pay another 97$. since 3 days i can't download anything. obviously the software mistake made me pay, but did not fullfill the license in a way it would work. So money gone, no refund, no downloads, and nobody responsible...