Got billed twice after transaction apparently failed! Tried to finish but the website just kept hanging up and could not complete the transaction. Then two hours later, got notifications from PayPal…Ella Cards billed me twice??!! And I had already sent an e-card using a different company. Edit: Ella Cards responded promptly and issued refund.

I would go less for a rating but that… I would go less for a rating but that is not an option. The "service" is a joke and not as advertised. I knew from the start that I would design my own card. I am so glad I did as the selection is mundane at best and uncreative. The site unfortunately does not provide a horizontal format nor informative instructions. My card supposedly was sent to the named collaborators, who I supposed to be those to sign the card, per the "details" for the order but 24 hours after it was supposedly sent none received it. Well, except for the bereaved, who was not to have received it until later in the week AFTER his colleagues had signed it. As others mentioned imagine my surprise when at the end there was a charge as NOWHERE was it mentioned. The charge was not significant and for the convenience it might have been worth it in this time of hybrid schedules had the "service" actually worked as advertised. I already have one email submitted with questions to which 24 hours later I have not gotten a response. I submitted another email a few minutes ago asking how I can be sure the collaborators don't receive the silly card now that the intended individual has already received it. I cannot recommend this "service" and would like to speak to those leaving 5-star reviews to see if they were written by the owners family.

Amazing options and equally amazing customer service! I have now used this site 2 times & sooo happy I found them. 1st time was for a bereavement card, it was so easy to send the link to everyone, we each added our own page, our own words so it was much more personal and we were able to add money to the card. My friend was overcome with emotions, obviously grief, but also how beautiful it was to have everyone's sentiment together. 2nd time now for my birthday invite, I added music, tons of pictures and the RSVP section. I chose to copy & share link but they do have the option of sending via email and text. I just thought it would be easier sharing the link by texting the link myself vs copy & pasting everyone's number into the Ella site. I had a little trouble with the RSVP button disappearing on me😇 but Francesco/customer service via email helped me, he noticed the mistake I made and helped me correct pretty quickly. I am getting so many compliments on what a great & unique invite. Besides loving my invite, the RSVP section is so helpful listing everyone by the name they entered and number people coming. You have no idea how amazing my invite is... I am ecstatic! Thank you Francesco & EllaCard!!!!

Very, very slick product! Very, very slick product and outstanding customer support!

Not a free service It is difficult to find pricing on the site, but offers both subscription and the option to add credit toward future purchases. Look for this before attempting to make a purchase; it is not discoverable from the check-out page. Note that cost is based on the number of people who sign the card/ add images, etc. as well as if it is a group-signed card or sent from an individual. I did not find this to be cost-effective, and I don't appreciate the less-than-transparent pricing options. I will find another service.