Not taking responsibility for broken merch Sent me a toner cartridge with a bad chip and won't grant a refund. Keeps putting me off, saying they have to go through the toner manufacturer to get a refund and don't know when they will be replied to. THEY DO NOT TAKE RESPONSIBILITY FOR THEIR OWN PRODUCT. 3 calls in - no resolution - no projected date of resolution.

SCAM? Probably. As far as I am concerned this company is a total scam. I ordered a printer part 3/25/24. Credit card was charges 3/26/24. On 4/5/24 I called (well past the max 7 day deliver time) & left voice msg requesting a return call per instructions, since "all their customer service representatives were busy" for as long as I could remain on hold. No call back. I emailed them on 4/9/24 & told them they had 24 hours to deliver or contact me with a reason why. No reply. I just opened a formal dispute with my credit card company & had the charges removed. Also, emailed them officially canceling the order in writing. I report, you decide.

Never buy item form this store Never buy item form this store. I didn't get my order over half month even I track the order almost everyday. The customer service does tell u that they shipped the item but actually not. After half month, CS said the order will be shipped by "fairly fast" delivery after I complained lots everyday. You have to prepare you couldn't get the order within half month if you don't like to track,call, supervise, and emails for pushing the delivery everyday .

A month of lies. They make promises, but don't deliver. I've been told 4 times over the last month that a fuser for my printer was being replaced. Each time the customer service rep promises to get it done and each time nothing happens. The rep I ask for from the previous attempt isn't available to back up what they promised. UPDATE: It's now 6 times I've been assured the replacement fuser would be shipped. Still, they are not able to provide any shipping information or tracking numbers. Their people continue to apologize, but indicate they're overwhelmed. Their supervisors are not available.

Pathetic I ordered a set of Canon printer inks 22 days ago. Getting customer support on the phone is an exercise in futility. After waiting 10 minutes for a customer rep I chose the callback option. Never got a callback despite numerous calls. Not much better with email customer support. They should rename the company "SlowSchlepp." I could sue them but the small claims court fees would probably exceed what I'd paid for the merchandise. So it looks like they have just stolen $100 from me. Bravo!