Like many others Like many others, placed an order, no shipping info, no product. Demanded refund, nothing. Either hijacked by hackers or just a flat out scam. Reporting to BBB, and any agency I can

SCAM? Probably. As far as I am concerned this company is a total scam. I ordered a printer part 3/25/24. Credit card was charges 3/26/24. On 4/5/24 I called (well past the max 7 day deliver time) & left voice msg requesting a return call per instructions, since "all their customer service representatives were busy" for as long as I could remain on hold. No call back. I emailed them on 4/9/24 & told them they had 24 hours to deliver or contact me with a reason why. No reply. I just opened a formal dispute with my credit card company & had the charges removed. Also, emailed them officially canceling the order in writing. I report, you decide.

DO NOT ORDER DO NOT ORDER. Ordered on January 10, heard nothing from them until March 7, when they told me my items were backordered with no ETA and asked if I wanted to cancel. I immediately replied and asked to cancel, to which they replied the "cancellation window" had already passed and they needed five business days to determine whether cancellation would be possible. I emailed back and forth with them for a few days and each time they kept adding more time to "resolve this issue." Ended up calling my bank and disputed the charges. DO NOT ORDER.

I have been ordering Ink from this… I have been ordering Ink from this company for years. It has been very reliable until my last order. I place my order and expected my delivery a few days later. However, It did not come, I attempted to chat on line, I was surprise, Chat was not available. I send a message, they did not respond. I called for days, morning and afternoons, finally someone pick up, he said the black toner was out of stock. I told him to send me the toners that were on stock and back order the black. He told me that he will send it immediately and will send me the tracking number by email. Never received the tracking number and I have not been able to reach anyone since then. I read the reviews, I wish that I had read them before placing my order. PLEASE BEWARE.

Something is "off" I've been ordering from this company for a few years, and have always received excellent service. Products arrived on time and were good quality. However, something is "way off". I've been attempting throughout December, 2023, to place an order. No one picks up the phone even when called at different hours on multiple days, and when leaving a message the call is never returned. I've also sent emails with no response. I'm wondering if this company is going out of business or lost its employees. It's January, and I will now be ordering from one of their competitors.