DO NOT ORDER DO NOT ORDER. Ordered on January 10, heard nothing from them until March 7, when they told me my items were backordered with no ETA and asked if I wanted to cancel. I immediately replied and asked to cancel, to which they replied the "cancellation window" had already passed and they needed five business days to determine whether cancellation would be possible. I emailed back and forth with them for a few days and each time they kept adding more time to "resolve this issue." Ended up calling my bank and disputed the charges. DO NOT ORDER.

Something is "off" I've been ordering from this company for a few years, and have always received excellent service. Products arrived on time and were good quality. However, something is "way off". I've been attempting throughout December, 2023, to place an order. No one picks up the phone even when called at different hours on multiple days, and when leaving a message the call is never returned. I've also sent emails with no response. I'm wondering if this company is going out of business or lost its employees. It's January, and I will now be ordering from one of their competitors.

BEWARE!! AVOID!! Toner never delivered, company MIA I ordered HP replacement toner. I never got a receipt or tracking number. The toner was never delivered after two weeks. I contacted company through their online contact form. They never replied. I had to contact my credit card company and dispute the charge.

A month of lies. They make promises, but don't deliver. I've been told 4 times over the last month that a fuser for my printer was being replaced. Each time the customer service rep promises to get it done and each time nothing happens. The rep I ask for from the previous attempt isn't available to back up what they promised. UPDATE: It's now 6 times I've been assured the replacement fuser would be shipped. Still, they are not able to provide any shipping information or tracking numbers. Their people continue to apologize, but indicate they're overwhelmed. Their supervisors are not available.

Total Rip-Off Business They are a rip-off charging people's cards and not delivering any product. The order doesn't even show on the account when you log in. They took the money and ran. Do not do business with them. They don't answer your calls or emails. They all need to be arrested and put in jail.