Something is "off" I've been ordering from this company for a few years, and have always received excellent service. Products arrived on time and were good quality. However, something is "way off". I've been attempting throughout December, 2023, to place an order. No one picks up the phone even when called at different hours on multiple days, and when leaving a message the call is never returned. I've also sent emails with no response. I'm wondering if this company is going out of business or lost its employees. It's January, and I will now be ordering from one of their competitors.

Bad service they don't care about the… Bad service they don't care about the warranty and quality is not as expected. Also sent wrong order. I manage a project management office and I'm not sure to order anything else with this supplier. They also replay with an apologize and offer a solution but the solution is to forget the old purchase and buy another toner with us. So this seller love playing with customers

SCAM? Probably. As far as I am concerned this company is a total scam. I ordered a printer part 3/25/24. Credit card was charges 3/26/24. On 4/5/24 I called (well past the max 7 day deliver time) & left voice msg requesting a return call per instructions, since "all their customer service representatives were busy" for as long as I could remain on hold. No call back. I emailed them on 4/9/24 & told them they had 24 hours to deliver or contact me with a reason why. No reply. I just opened a formal dispute with my credit card company & had the charges removed. Also, emailed them officially canceling the order in writing. I report, you decide.

A month of lies. They make promises, but don't deliver. I've been told 4 times over the last month that a fuser for my printer was being replaced. Each time the customer service rep promises to get it done and each time nothing happens. The rep I ask for from the previous attempt isn't available to back up what they promised. UPDATE: It's now 6 times I've been assured the replacement fuser would be shipped. Still, they are not able to provide any shipping information or tracking numbers. Their people continue to apologize, but indicate they're overwhelmed. Their supervisors are not available.

Like many others Like many others, placed an order, no shipping info, no product. Demanded refund, nothing. Either hijacked by hackers or just a flat out scam. Reporting to BBB, and any agency I can