Almost everything was great Everything was great, right up until we were told there was an added fee at the end for a high resolution image of the nutrition label we had ordered. Considering this file is the whole purpose of the testing having a surprise fee at the end to receive it is an unnecessary and low cash grab. We most likely will be seeking a different lab in the future.

Inaccurate but responsive Many inaccuracies in measuring that were blamed on me. For example; inability to convert to grams resulting in an added sugar level per serving exceeding that of the entire bottle of product. The lab tested value was not even considered when generating the label. When error was pointed out, all parties involved acknowledged the issue, but claimed it was my fault for not converting my recipe to grams and still required me to furnish accurate conversions in order to solve it.

All the help I got to go in direction i… All the help I got to go in direction i needed to go. And the fast turn around

First time using this company but was… First time using this company but was trouble free and fast less than 10 biz days. Report was excellent and exactly what our European customer wanted to advance the product we PL for them. We will always be back for more Price was right too.

Positive customer service After I decided I wanted to not yest a flavor, they refunded my money no worries before they did the test. I really appreciated that and will have more flavors tested here in the future