james self
GBEz Texting is the best platform ever Ez Texting is the best platform ever. The onboarding was easy as pie and there customer service is the best. Did I mention how affordable they are? I will never use another texting platform so long as Ez-Texting is around
BR
GBEvery time we use EZ Texting the ROI is… Every time we use EZ Texting the ROI is immediate. The phone starts ringing with customers who say things like " We have been meaning to call you and receiving your text was just the reminder we needed." We will defiently be using this service again.
John Meyer
GBWORST Customer Service Ever (SCAM?) WORST customer service ever. Their sales pitch says 7-day a week customer service. What it doesn’t say is that it takes them 1 business day to acknowledge receipt of your request, then several more days to initiate a dialog with you. It takes weeks to get your service set up and they blame the delays on the telephone carriers. Our service was approved by the carrier until EZ Texting asked us for additional information. When we gave it to them they. once again, put our account on hold and told us that we had to make changes to our web site belore they would unlock our account. We are a 501c7 non-profit and we do not advertise or solicit membership in our organization. Our text message plan was to advise members to check our password protected website for an event or notification. This makes their request to change our web site illogical. When we complained and asked them for a refund, they refused; several days after the request was made. So much for their 7-day a week customer service. Based upon our experience, it is our belief that this web site is a SCAM.
Dina
GBI find using EZ Texting to be very easy… I find using EZ Texting to be very easy and efficient for our needs. My only criticism would be that there is not an integration with our HRIS system.
Andrew
GBCustomer Support Customer support since day one has ben exquisite, everyone has been so helpful. The only issues i have had at the beginning was my account being flagged twice but they told me why and what I can do to fix the issue.