Missed Delivery Date and Poor Customer Service We ordered bulk pins in September for 2 separate events we had in late October. They were scheduled to ship with plenty of time to receive them for end of October dates when we needed them. Neither order was received on time for either event and it was very difficult to get in contact with anyone. No one answered our calls or emails for over a week. Turns out pins were made and shipped from China which is why they didn't arrive on time. Everyone at each event was disappointed. Now no one will respond regarding a refund or promised discount. We wouldn't use them again.

Customer service was phenomenal Customer service was phenomenal, quick shipping also. Working with them on proofs is super simple and easy. I will be back for more!

This has been the most frustrating… This has been the most frustrating customer service and product experience I’ve had in awhile. I placed an order for (25) lapel pins for my company on 4/3/24 with a rush order to receive by 4/9/24 and this order still hasn’t arrived. I also reached out multiple times via email and phone to check the status of my order and no one contacted me until I demanded a full refund. They never provided me with a tracking number and have been very unprofessional. Don't be fooled, allow me to serve as your warning. Go elsewhere.

They responded promptly to my inquiry They responded promptly to my inquiry, providing visuals of the pin design and detailed shipping cost options. Working with them was effortless, and the pins turned out great.

Working with ThePinZone Working with ThePinZone, particularly Ben, was a fantastic experience. Ben was professional and instrumental in ensuring our pin was customized exactly to our specifications. Moreover, our pins were delivered as promised, adding to the overall satisfaction with the service.