We have been working with Rewards… We have been working with Rewards Network for a few months now and it has been a very good experience so far.

Great to work with Provides excellent customers to our business

Waste of time and energy Update: As Rewards Network has responded to my review saying the issue was resolved I would like to clarify that it has not been resolved to my satisfaction. I was offered points for one out of five restaurant visits that I have asked about. Ironically, the points I received were for the one where I should not have been eligible as the restaurant in question was marked for delivery only, and not for dine in (odd for a coffee shop, but I acknowledge that was my error). I stand by my negative review of the bait and switch tactics of the enticing point offers that seem near impossible to actually collect, and the lack of customer service, except when I posted negative public reviews after months of trying to get simple answers. I regret spending the time to even comment further, but it speaks to my frustration with this company. I signed up to three different rewards network programs with three different credit cards - the IHG, Hilton, and Marriott dining programs. I tried numerous restaurants that I would not otherwise have gone to, but was happy to try out. However, points never posted. I wrote in using the website forms and did not get replies. After a couple weeks I tried calling customer service to ask about the missing points. And was told to call later. I tried again several more times over the next few months. Although the website says points should post within 10 days I received a different answer each time about why they hadn't and was given different dates for how long it might take (up to six weeks). While the program is free, there is an opportunity cost for not using other programs, like Rakuten, as only one such program can be added to any credit card. To those who get points, congratulations, but I strongly recommend that others considering the program look at better alternatives.

Great customer service Great customer service. Very friendly service. A great way to promote my business.

Best Company I’ve ever ever worked with! I’m not an owner. I’m an employee of Rewards Network. I’ve worked for the company for 6 months. Coming from much larger companies, I can say that I’m impressed by the way our business operates. I’m honored to work for a company with integrity that truly has the best interest of the customer first! Thank you to the over 17,000 restaurant owners that we partner with. We are honored to work with you and grow your business!