Horrible ROI I started with their Done for You Tier package for private label and have been losing money ever since. They seem to have a high turnover as I have had 3 different brand managers and have no proper communication and timely feedback. Now the project manager is more a liason and only communicates with "team will get back to you." The project manager does not seem to have any insight and there is no direct way to talk with the brand manager. I have had countless email chains to only have questions and feedback lost and no action being properly taken. There are no real metrics, no sense of urgency, no plans to lock down how the investment will be returned. The company was very confident in 6 months of launch the profit would be conservatively returning 30% at least. I have been stuck with paying third party fees, storage fees, brand not getting reviews after using the vine program. My product doesn't even seem to get traffic or reviews, so there is no way it is able to move up in Amazon's search system. I am extremely disappointed. Have been trying to get a hold of someone from the business sales team or the CEO to clarify our contract. Now I am worried they can't fulfill the product and I am stuck losing hundreds a month. The original proposal was that I would be cash flowing after a 6 month ramp up period. Unfortunately, even questions asked from potential customers on my store have been left unanswered or are extremely generic and vague . The marketing strategy they have doesn't seem realistic with the competition prices and it seems very generic and there is no updated marketing strategy even after we listened and followed their advice about investing more money on cresting variants of our product. The team does not seem to care about their clients losing money. I regret working with this company and have been it it for almost 2 years.

Not meeting expectations I signed up with Eminent Ecom 2 years ago with their “Done For You” private label offering and I have not seen a profit on my investment since. My approach to this was to invest in folks who I thought were experienced in building a brand and product on Amazon and allow them to stay in their lane of expertise while I was a Capital Partner. Communication started off well as I had an assigned manager to me then they switched to some ticketing system in which responses are very delayed. When I asked why my product was not performing, the proposed plan of action was to drop the price for a week, so now my product is on a race to the bottom..?When asked why this is a good strategy and what are the projections, I was told, they will get back to me. I have attempted to get on the phone with someone for weeks and I keep getting an email response saying they will follow up with me. Once I finally talked with someone, they asked me what questions I had and...said they would get back to me. What was proposed to me originally as far as metrics and returns have not landed and I am out of pocket every month paying their fees to “manage” my brand. The original proposal was that I would be cash flowing after a 6 month ramp up period. Unfortunately, even questions asked from potential customers on my store have been left unanswered. I am stuck with a non-performing product with vague answers or constant waiting for feedback. I regret moving forward with this company.

Great customer experience My experience was smooth and professional. I highly recommend Eminent Ecom as an Amazon Partner. They truly care about you and growing your business.

Amazing Amazon Brand! Great service, great investment. This team developed a brand for me and now manage the brand on my behalf. They took care of everything! They found the product, found a supplier, created a brand name and logo, pictures, everything! My product started selling on Amazon about 6 months ago and revenue keeps growing every month. The product and listing look spectacular, way better then other similar products on Amazon.

Received an email from the company on… Received an email from the company on 3/25/2024 stating they are going out of business and filing for bankruptcy. After I’ve paid them over 45k and another 16k on product. I’ve only received 21k back. I’m well over 40k in the red and now another company wants me to pay another 10k to have product shipped and then I will have to pay them to manage my account because the 45k I paid Eminent is gone. What a scam!!!!