great company I am finally taking time to write a review of this wonderful company. Our spa has been using Purespadirect.com for over 6 years now. They have helped us grow our menu of services with their great selection of products. What I appreciate most is the level of caring and customer service this company provides. It's really nice to work with a business that truly understands my business - so many companies today do not offer this level of customer service. The personal service and attention we receive whenever we place an order with Pure Spa is wonderful. I love their prices and selection, and I am always impressed with the new and exciting products they add.

My favorite supplier I've ordered from them for many years and they really are the best. They offer more products than any other professional spa site and their customer service people are the most helpful. I would recommend to any spa or salon!

good selection and products, needs different shipping company internationally. Need to be aware if "organic" is certified or not. Pure spa direct has great products, but sometimes they don't let you know something is not in stock till after you order and don't deduct shipping. Uses UPS for international shipping; for example, duty is $75 on an order of $125 (canada tax is only $13%). DHL would be a much better option. If you are an international buyer, consider these excessive fees. Purchased "organic" emu oil, which I later found out was not organic. This issue was rectified and a note was placed on the website stating that it was not organic. Proper product labeling goes a long way (I would not have purchased it if I had known, but at least I was refunded and other potential buyers will have the info).

Best customer service in the industry I am always looking for the best deals when buying for the spa. But I have questions, a lot of questions, and sometimes the answers are not easy to find. Many of the local reps don't get back to me or the catalog companies have reps that take orders but can't help me with specific questions I have about protocols or treatments. I love Pure spas team because they genuinely seem to care about my business and keeping me as a customer. If they don't know the answer to my question, one of them calls me back immediately with the information. And they are so nice about it too. I love this company because they understand great customer service.

Good online site for professionals, but... I have ordered from them many times. I really like their collagen professional treatment masks and some of their retail spa items. Some things that I would love for them to improve on would be to put the list of ingredients on their products. A lot of the time, things will say that they are natural/organic/pure, but they end up having ingredients like parabens, etc in them. I find myself actually having to go on other beauty websites just to look up the ingredients on a particular product, which I should not have to do. I also think that their shipping prices and shipping time could be better. lastly, I wish they still had the Spa Rituals line, especially since many distributors don't carry it anymore. I will definitely still order from them, but would like to see a few changes!