Decent ordering experience Decent ordering experience! Shipping was a little more than expected, and seemed to take a little longer than expected as well. I found myself removing several items from my cart after researching to see if I could find them for around the same price, but at a lower shipping rate. What I ultimately, ordered were items that either weren't offered anywhere else online, or were the most reasonable in price.

Superior customer service Superior customer service. Your 100% satisfaction, is their #1 focus. They take a team approach to ensure quick responses to any of your questions. Trust your online equipment shopping with Pure Spa Direct.

I believe this website offered exactly… I believe this website offered exactly what I was looking for and had best price of any of their competitors. Many other websites required me to sign up to even verify the price whereas Pure Spa was happy to not only provide the price listing with no sign-ups, they had a competitive price. Because of the ease of using their website I will certainly be reordering from this company when my stock runs low. Before finding Purespa, I found myself on the phone with representatives of other distributors who couldn't help me locate the precise product I was searching for and even directed me to a product that was not compatible with my dry heat sterilizer. Thankfully this website made it clear, easy, was descriptive and had a better price. I will certainly be browsing your catalogue for other potential needs for my business.

good selection and products, needs different shipping company internationally. Need to be aware if "organic" is certified or not. Pure spa direct has great products, but sometimes they don't let you know something is not in stock till after you order and don't deduct shipping. Uses UPS for international shipping; for example, duty is $75 on an order of $125 (canada tax is only $13%). DHL would be a much better option. If you are an international buyer, consider these excessive fees. Purchased "organic" emu oil, which I later found out was not organic. This issue was rectified and a note was placed on the website stating that it was not organic. Proper product labeling goes a long way (I would not have purchased it if I had known, but at least I was refunded and other potential buyers will have the info).

Excellent Service They were extremely knowledgeable about the equipment and what else I needed. My order arrived in two days, and I was expecting 5 business days to receive it. After I received the machine and product, they followed up with a survey. I received a quick response to one of my concerns. They listened and went to the manufacturer. It turns out I was using the product incorrectly. They truly have the best customer service and excellent communications. Because of that they’ve won my business! I look forward to future purchases with Pure Spa Direct.