Endurance and quality of Products The customer service was amazing! Christine called about my order and manage to replace it with a more updated design. I didn’t had to pay any additional cost! I’ve been purchasing from this Pure Spa for over 10 years and I’ve always been pleased and satisfied with their products and customer service. I can fully stand by my declaration that PureSpaDirect has contributed tremendously to the success of my Spa. Please support this company. You wouldn’t regret it. I thank Tara and especially Christine…you are a valuable asset to PureSpaDirect!

Goes the extra mile I am long over due in sharing my review of pure spa.com. Our spa has been using this company, (Tara specifically) for all of our equipment, furniture and linen needs since 2012. When I call or email Tara with a quick description of what we need, she quickly gives us some choices and price ranges to choose from. We are very busy and do not have a lot of time to research what is the newest and most popular equipment or multi-functions, mag lamps and motorized beds. She does all the homework and provides us with the most current options available along with quick processing and attentive customer care for all our locations. We trust pure spa implicitly to place the best equipment and supplies into our busy practice.

Best customer service in the industry I am always looking for the best deals when buying for the spa. But I have questions, a lot of questions, and sometimes the answers are not easy to find. Many of the local reps don't get back to me or the catalog companies have reps that take orders but can't help me with specific questions I have about protocols or treatments. I love Pure spas team because they genuinely seem to care about my business and keeping me as a customer. If they don't know the answer to my question, one of them calls me back immediately with the information. And they are so nice about it too. I love this company because they understand great customer service.

Good selection. Great quality. I appreciate the selection and relevance to my business. Product came on time. The material was exactly the quality as described. I did order the wrong color as each item was not pictured individually with it's color name (the only reason why it wasn't a 5 star experience). So one of the items I ordered was the wrong color blue. Will return it for the other blue item, and I will likely order more if the hue is as expected. Overall this was a good experience.

Excellent Service They were extremely knowledgeable about the equipment and what else I needed. My order arrived in two days, and I was expecting 5 business days to receive it. After I received the machine and product, they followed up with a survey. I received a quick response to one of my concerns. They listened and went to the manufacturer. It turns out I was using the product incorrectly. They truly have the best customer service and excellent communications. Because of that they’ve won my business! I look forward to future purchases with Pure Spa Direct.