No smell, Great consistency, Beautiful results! I ordered the black lash tint in the original gold/orange box. Everything about it was very clear and simple to use. I am very happy with the results. Little to no smell so no irritation near the eyes as well as a great consistency so not runny product. The order came on time and with no issues. I will definitely re-order.

Superior customer service Superior customer service. Your 100% satisfaction, is their #1 focus. They take a team approach to ensure quick responses to any of your questions. Trust your online equipment shopping with Pure Spa Direct.

Best customer service in the industry I am always looking for the best deals when buying for the spa. But I have questions, a lot of questions, and sometimes the answers are not easy to find. Many of the local reps don't get back to me or the catalog companies have reps that take orders but can't help me with specific questions I have about protocols or treatments. I love Pure spas team because they genuinely seem to care about my business and keeping me as a customer. If they don't know the answer to my question, one of them calls me back immediately with the information. And they are so nice about it too. I love this company because they understand great customer service.

Decent ordering experience Decent ordering experience! Shipping was a little more than expected, and seemed to take a little longer than expected as well. I found myself removing several items from my cart after researching to see if I could find them for around the same price, but at a lower shipping rate. What I ultimately, ordered were items that either weren't offered anywhere else online, or were the most reasonable in price.

Good online site for professionals, but... I have ordered from them many times. I really like their collagen professional treatment masks and some of their retail spa items. Some things that I would love for them to improve on would be to put the list of ingredients on their products. A lot of the time, things will say that they are natural/organic/pure, but they end up having ingredients like parabens, etc in them. I find myself actually having to go on other beauty websites just to look up the ingredients on a particular product, which I should not have to do. I also think that their shipping prices and shipping time could be better. lastly, I wish they still had the Spa Rituals line, especially since many distributors don't carry it anymore. I will definitely still order from them, but would like to see a few changes!