Received bad product Received bad product. Reached out to customer service to question their product. Was questioned on every possible thing from my products to my care to my installation time to find out that I could quite possibly have received bad hair. At the price I paid, and what I pay for installation and removal, the only solution is to have it removed and send it in with a free label on a chance the quality will find something wrong with it. I have used other brands in the past. I loved Laced colors, but quality is lacking. Hair feels like straw, looks unnatural, will not dry with my Dyson Airwrap or curl with it either! You are selling bad product without remorse and that makes for bad business! I truly hope you change your ways or your product, because this is a huge investment for people!

I've been using the weft hair 4 a… I've been using the weft hair 4 a little more than two years now and the quality is really really good! The downside is I am blond and the lightest color of their blond always has way too much yellow in it so it looks brassy and the newest ice color is to Gray. The only other negative is that since I've been using this product it's increased by 30% in price..

I used laced tape in extensions while I… I used laced tape in extensions while I was as going through an awkward length. Not only was I happy with the quality of the hair but also happy with color and extra volume.

I love the hair, but This is by far the worst customer service in the beauty industry. I’ve been a stylist for 20 years. The last hair extensions I bought (last because I will no longer use their product) lasted 5 months. They gave me 5% off my next purchase- a whopping $17. They are rude and don’t stand behind their own product. The founder is super sweet but has entrusted her company into the wrong hands. Buy elsewhere!

The staff is more than accommodating The staff is more than accommodating. The color is fantastic, quality of hair is superb. I just wish they had shorter lengths so I didn't have to cut so much off for my volume clients that do not want to use tape ins.