McKenna Rowe
GBI was VERY communicative and upfront… I was VERY communicative and upfront with them re: the content and list of reference articles we could use for our wiki page. AFTER taking my $400 they told me the articles weren't from good enough "Top Tier" sources. Keep in mind, they could have disclosed this to me BEFORE taking my $400. Then they proposed having their staff of editors pitch to "Top Tier" sources for "$5,000" but then arbitrarily discounted that to "$2,200". In a nutshell, BE FULLY TRANSPARENT regarding ALL the possible steps and potential costs in the process. That process only fully came out after I pried for answers and even did several phone calls...and an email with something like 100 threads. At the end of the day, I really only have myself to blame here, though. As a seasoned digital professional of 25+ years (but obviously very green on the wikipedia process), I'm mad at myself I didn't do deeper research and force this company to more formally commit in writing that should we fail to publish, I would receive a refund.