Time lost, money spent The movers were willing to modify the plan when my life situation changed between scheduling the completing the move. However, due to the additional time required to complete the task, I strongly suggested the movers take a lunch break - they declined. When we had to make a second trip, they took at least 20 minutes longer than I did to return to the same location. I was asked to pay for the entire time in spite of this rather obvious delay. Additionally, as they were tired and hungry, the efficiency of the process significantly dropped toward the end, adding additional time and expense for me to the event.

Perfect I have moved around a lot and can honestly say this has been the best local move experience that I have had in the past 30 years. The movers actually showed up earlier than expected but gave good notification of that. The earlier start time was to my benefit too. Overall, every contact point, from sales to labor, was great! I can't recommend Black Tie more - everything was perfect!

Rude/Unprofessional movers I was not the customer, my neighbor was. The truck was pulled out, blocking the street. I could understand if there wasn't enough room on the driveway, but there was plenty of room. I told them they needed to move after waiting patiently for 5 minutes since I live in a court, and there is only one way in/out. The worker took issue with the fact that I didn't ask politely, and he took his time to move the truck. That was bad enough, but isn't worth this bad review. Then they moved it back to blocking the street. One of my other neighbors had the same experience a few minutes later, and they were talking back to her, and upset even though she was stuck, and couldn't leave our court because of them. They also mentioned to my neighbors that I had cursed at them, which was not true. At this point, there were a few neighbors gathering to talk about it (one of them was my spouse). They kept talking loudly/complaining about the situation, while continuing to move furniture, albeit now not blocking the road (plenty of room, by the way). I did call in to the company, and they said they would have someone call me back, but so far no call.

Moving experience was average at best Moving experience was average at best. Refrigerator stopped working after the move and the moving company dragged their feet towards finding any acceptable solution to he broken fridge. Workers seems a bit lax in their efforts. Literally took all day to move a limited amount of furniture even after all boxes were prepared and placed in front of house. I ended up having to rent a Uhaul afterwards because they didn’t finish the job like they said they would. Basically ended up costing me more money than necessary. Also had one of the movers show up, then leave shortly after arriving with no explanation. No back up provided. I ended up having to help the movers a lot more than your average help here and there. And I was paying them. The whole operation just seems quite unprofessional at their basic core. Gave them 3 stars instead of 2 just because they did work with me to reduce the cost of moving due to the limited crew. But then again, it took longer to move as well. Overall I would give them a C for a grade.

Only 1 of the 3 movers sent to help… Only 1 of the 3 movers sent to help where any good they damaged my things and 1 of them when confronted about it argued that he was not damaging the items on purpose but it was of the surrounding area that they had to come into. Another damaged a new item of mine and didn't say anything just hid the damage and I didn't notice until after they left. They take forever (3-4 days) to respond to claims all and all if you live in any of the surrounding areas of Dallas try to find another company to move you this one is not the best in my opinion.