Rude/Unprofessional movers I was not the customer, my neighbor was. The truck was pulled out, blocking the street. I could understand if there wasn't enough room on the driveway, but there was plenty of room. I told them they needed to move after waiting patiently for 5 minutes since I live in a court, and there is only one way in/out. The worker took issue with the fact that I didn't ask politely, and he took his time to move the truck. That was bad enough, but isn't worth this bad review. Then they moved it back to blocking the street. One of my other neighbors had the same experience a few minutes later, and they were talking back to her, and upset even though she was stuck, and couldn't leave our court because of them. They also mentioned to my neighbors that I had cursed at them, which was not true. At this point, there were a few neighbors gathering to talk about it (one of them was my spouse). They kept talking loudly/complaining about the situation, while continuing to move furniture, albeit now not blocking the road (plenty of room, by the way). I did call in to the company, and they said they would have someone call me back, but so far no call.

Time lost, money spent The movers were willing to modify the plan when my life situation changed between scheduling the completing the move. However, due to the additional time required to complete the task, I strongly suggested the movers take a lunch break - they declined. When we had to make a second trip, they took at least 20 minutes longer than I did to return to the same location. I was asked to pay for the entire time in spite of this rather obvious delay. Additionally, as they were tired and hungry, the efficiency of the process significantly dropped toward the end, adding additional time and expense for me to the event.

I have used Black Tie several times and… I have used Black Tie several times and I absolutely love the service I received. They were very thorough and they wrapped everything very well so that nothing would break or scratch. They were extremely efficient and got the job done expeditiously. Overall I really enjoyed the services that I received and I would highly recommend Black Tie.

Movers were 2 hours late which caused… Movers were 2 hours late which caused us not to be able to close on our house and left us homeless for 3 days. They did come out and move the contents into our house for free once we got the keys but they should have since it was their fault in the first place. The guys who moved our stuff were very professional and took good care of our items.

Good but not great They didn't break or lose anything. But, when the guy came to look at our stuff and decide what size truck they needed, the refrigerator was supposed to go. By the time the move happened, the refrigerator was staying, BUT the truck still got completely full, and I had to drive with a lot of stuff in my car. Also, the movers tried to lock up the truck and drive away before they had everything.