I requested the packing service for Black Tie… I requested the service for Black Tie to both pack and move me. Man, you talk about taking their time! Three of them accomplished what I could have by myself during the packing portion. They were late for arrival. My 5 gallon Sparklets water container filled with coins didn't make the journey. Moving 5 miles from Lovers Lane to Turtle Creek took 9 hours. I was so exhausted at watching them lethargically mope around that I couldn't protest at the end. I was just glad to have that experience behind me. I realize this experience has much more to do with the moving employees as compared to the owner of the company, but it reflects poorly on the owner when a client such as me has a miserable experience.

Do NOT use this company My new home and my personal item were damaged. The moving team (2 men) was unprofessional. They spent time using their cell phones, they moved slowly at the second location, they left behind pieces that they took off of disassembled furniture and required me to bring/ keep up with other small pieces of disassembled furniture. Not to mention they argued with me about damages that I noticed instantly and told me that there was no way that he caused it.

Rude/Unprofessional movers I was not the customer, my neighbor was. The truck was pulled out, blocking the street. I could understand if there wasn't enough room on the driveway, but there was plenty of room. I told them they needed to move after waiting patiently for 5 minutes since I live in a court, and there is only one way in/out. The worker took issue with the fact that I didn't ask politely, and he took his time to move the truck. That was bad enough, but isn't worth this bad review. Then they moved it back to blocking the street. One of my other neighbors had the same experience a few minutes later, and they were talking back to her, and upset even though she was stuck, and couldn't leave our court because of them. They also mentioned to my neighbors that I had cursed at them, which was not true. At this point, there were a few neighbors gathering to talk about it (one of them was my spouse). They kept talking loudly/complaining about the situation, while continuing to move furniture, albeit now not blocking the road (plenty of room, by the way). I did call in to the company, and they said they would have someone call me back, but so far no call.

I was nervous moving from Dallas to San… I was nervous moving from Dallas to San Antonio. Black Tie sent out a “2 Brother Duo” who were amazing courteous, safe with my furnishings and art etc. they were extremely professional/great manners and never complained. The next day I called their boss and thanked him for such superior service with a smile. Thank you again

Only 1 of the 3 movers sent to help… Only 1 of the 3 movers sent to help where any good they damaged my things and 1 of them when confronted about it argued that he was not damaging the items on purpose but it was of the surrounding area that they had to come into. Another damaged a new item of mine and didn't say anything just hid the damage and I didn't notice until after they left. They take forever (3-4 days) to respond to claims all and all if you live in any of the surrounding areas of Dallas try to find another company to move you this one is not the best in my opinion.