Anthony P
GBJust received my shipment today on time… Just received my shipment today on time and wanted to send a shout out to this company. These guys and gals did a great job moving my family and I to Florida. Price was reasonable and service was quality!
Robert Sexton
GBIf I could go back in time I would run… If I could go back in time I would run like heck from this company. Fast. I hired them on September 29 2010 to do a move of eight boxes, one Christmas tree box, 16 other pieces of furniture (most of which were small) for $2000 to go from CA to another state. Pricey, yes, but I figured they guaranteed the delivery in 3 to 7 days so I paid the $500 deposit plus 75% of the remaining balance on pickup. Bear in mind I'm not a Karen or Kyle here. I even paid the movers who came (late, but still they showed) a $175.00 cash tip. I have ABSOLUTELY no issue with paying extra for good and prompt and professional service. Was promised by the sales rep 'Christian', on the binding quote, in writing, that everything would be delivered in 3 to 7 days. Not business days .. Days. Company refused to honor that written promise. They then tried to say it should be 'business days' which would expire on 10/09/2020 for 3 to 7 business days. They are now saying they are refusing to honor THAT written promise. Now they are saying four more days. Again .. their sales rep made in writing a guarantee via email which specifically stated 3 to 7 days. When a company makes a promise to induce you into buying their services, they are legally and ethically responsible to do whatever it takes to keep those promises. If they make a deliberately false statement to induce you to buy? That is the CLASSIC and LEGAL definition of fraud in most states. And legally, their misrepresentation to get me to buy invalidated anything else they said on their contract about delivery times. Things like this are why car dealers get in trouble when some shady sales rep makes promises they cant deliver on to make the sale. I've already called HBPD and they told me to call the Orange County District Attorney. I have called them and I have my complaint already written out. Barring a completely unexpected outbreak of ethics and honesty and good customer service from this company I will be sending my complaint to the District Attorney tomorrow. PS .. They use fake names at this company. One of the representatives who answered their phone said his name was - I kid you not - Michael Kors. The supervisor is supposedly named 'John Black' Oh, and people at Mama Movers? If something somehow happens to our stuff, like it gets damaged or goes missing because I am posting this review? I can amend my complaint to the District Attorney. You'd do well to remember this and to do the honorable thing and deliver out stuff, undamaged, nothing missing, and it would be a gesture of good customer service to waive the balance after all of this.
J Grayda
GBRead Google reviews and Yelp Read Google reviews and Yelp. Thieves!