No updated tracker information Review update: The item was awaiting to be received by Syncroen (hence why the tracker was not updated). Once received it was passed over to DHL and successfully delivered. Great communications by both Syncroen, DHL and Dell once the issue was raised. Can't fault them. Order shipped but Dell 31st July. ETA today (03rd August) According to syncroen tracker, the item has not been processed. Can someone please contact me to find out what has happened to my item?

Why Does DELL continue to use DPD Have an email from Dell saying delivered. A receipt from DPD saying Stephen the driver delivered it! Guess what no delivery been on phone to DPD twice after 15 min wait, customer service service agent cant find order. Says I will just check something else and disconnects the call. Update: DPD delivred to wrong address nice nieghbour dropped parcel round. Never heard anything back from DPD. Dell didnhowever refund £80 for inconvenience and apologised.

Fix the tracker!! UPDATED ----UPDATED REVIEW---- After dealing with costumer support they were great and informed me the tracker doesn't update till the product has arrived from china, it arrived from china and I instantly got updated by them and it came on the day they set the ETA for! It would be nice if they let you know at what point the laptop was at coming from china, but overall a good experience with customer service! ----ORIGINIAL REVIEW---- Dell says it has reached the local carrier yet they say they haven’t revived it! I hope it’s just a tracker issue as I’m going to uni soon and I need the laptop asap

Not impressed with this company Seems like this courier company are a nightmare as I am finding out. Ordered 25th Nov for delivery 28th and nothing heard. Chased Dell today who said they’ve tried to deliver 3 times now and it’s gone back. What courier company doesn’t let you know they’re going to attempt delivery or put a note through your door to say they’re attempted and to contact them. Shocking service.

Zero communication, Zero tracking information The ETA of my order is due in two days. On the dell website, it says my order is with a local carrier already. But the tracking system's been showing "your order has not yet been processed by our warehouse" only!! And when I tried to talk to someone and change my delivery to work, they seem to be blocking every single way of communication. God knows what's going on with my order. Why am I experiencing all these stress?? Frustration only....