Order was not delivered My order was due to be delivered today but nobody showed up. I even sent multiple mails to the company two days ago and asked them to please let me know in case the delivery is delayed. But I didnt even get a reply. Now I had to use one of my vacation days from work for nothing. And Im not quite sure why they even have a tracking tool as it doesnt update the status and still shows it will be delivered today. By far the worst experience with a delivery company so far.

Tracking website is as useful as a chocolate teapot!! Tracking website it’s either slow or not updated which is completely unacceptable when used by such a big company like dell, ordered a computer on the 18th with 3-5 day delivery. It’s the 24th today and there has been not a single update on the website since I was given the tracking ( not yet processed at our warehouse). I see a lot of reviews showing the same experience and am looking for support to find my package and an accurate delivery date.

Great customer service. I want to say a big thank you to Natasha and Alan for helping me with my order. I was told my laptop would arrive in 17/10/2023 by Syncreon, but there were issues with communication and the tracking site didn't work/update. I left feedback here, and Natasha and Alan quickly got in touch and fixed the problem. They were really helpful. It's a shame that while their customer service is great, syncreon services should make it easier to track orders and talk to someone directly on their website, instead of relying on customers leaving negative feedback to get help. Thank you very much.

Zero communication, Zero tracking information The ETA of my order is due in two days. On the dell website, it says my order is with a local carrier already. But the tracking system's been showing "your order has not yet been processed by our warehouse" only!! And when I tried to talk to someone and change my delivery to work, they seem to be blocking every single way of communication. God knows what's going on with my order. Why am I experiencing all these stress?? Frustration only....

Ordered a laptop from Dell with… Ordered a laptop from Dell with estimated delivery date of 22nd to 28th March. Dell dispatched the order and it updated to an ETA of 2nd April. Dell website states it’s with local courier yet the syncreon website advises it hasn’t even been dispatched yet. Spoke to fell earlier who advised it was due to on the 27th March and as I refreshed the Syncreon website it updated to delivery on the 27th. I have no idea at all what is happening with my delivery.