Waiting for a delivery which says due… Waiting for a delivery which says due today. Very poor tracking on website which never updates. Still has not arrived, would like to contact them but no options on their website Edit: thank you to syncreon to reaching out quickly after leaving the review. Unfortunately all they were able to tell me is they don’t have a positive response for locating the parcel. So without a laptop for another 3 weeks. Don’t understand why dell would choose to use such poor couriers, although would make sense given the CEO used to work at Dell.

Ordered a laptop from Dell with… Ordered a laptop from Dell with estimated delivery date of 22nd to 28th March. Dell dispatched the order and it updated to an ETA of 2nd April. Dell website states it’s with local courier yet the syncreon website advises it hasn’t even been dispatched yet. Spoke to fell earlier who advised it was due to on the 27th March and as I refreshed the Syncreon website it updated to delivery on the 27th. I have no idea at all what is happening with my delivery.

Great customer service. I want to say a big thank you to Natasha and Alan for helping me with my order. I was told my laptop would arrive in 17/10/2023 by Syncreon, but there were issues with communication and the tracking site didn't work/update. I left feedback here, and Natasha and Alan quickly got in touch and fixed the problem. They were really helpful. It's a shame that while their customer service is great, syncreon services should make it easier to track orders and talk to someone directly on their website, instead of relying on customers leaving negative feedback to get help. Thank you very much.

The tracking system that doesn't "Your order has not yet been processed by our warehouse" and yet it's "due"(tm) to be delivered in two days time. What's the point of a tracking system that appears to be a static webpage?

Tracking website is as useful as a chocolate teapot!! Tracking website it’s either slow or not updated which is completely unacceptable when used by such a big company like dell, ordered a computer on the 18th with 3-5 day delivery. It’s the 24th today and there has been not a single update on the website since I was given the tracking ( not yet processed at our warehouse). I see a lot of reviews showing the same experience and am looking for support to find my package and an accurate delivery date.