Marina
GBNo tracking updates Dell shipped the package on the 12th, says 'Your order has reached your local carrier' with estimated delivery on the 22nd. Syncreon tracking still says 'Your order has not yet been received by our warehouse' yet the estimated delivery in 4 days still hasn't changed. Very annoying when you don't know whether delivery is delayed or not, or even what country the package is in.
Alan
GBUnhappy customer - not enough delivery info Another unhappy customer who can't see what's going on with my Dell laptop delivery. Dell email said to be at home ready to accept delivery 3 days ago. No delivery. No updates. If you're reading this syncreon agents - please help!
Jiawei Fan
GBZero communication, Zero tracking information The ETA of my order is due in two days. On the dell website, it says my order is with a local carrier already. But the tracking system's been showing "your order has not yet been processed by our warehouse" only!! And when I tried to talk to someone and change my delivery to work, they seem to be blocking every single way of communication. God knows what's going on with my order. Why am I experiencing all these stress?? Frustration only....
GRJO
GBProbably the worst delivery service… Probably the worst delivery service ever, had to take a day off work as they sent me a message that my delivery was coming a day early, guess what.... It didn't arrive, website says its out for delivery today so 2nd day off work (2 days annual leave now lost), no time stated on when it's getting delivered. So guess it's going to be another whole day at home waiting. Going by all the reviews left below I'm taking bets on if it gets delivered today. Dell have been brilliant on thier side and understand the pain.
Edward Fleming
GBNo updated tracker information Review update: The item was awaiting to be received by Syncroen (hence why the tracker was not updated). Once received it was passed over to DHL and successfully delivered. Great communications by both Syncroen, DHL and Dell once the issue was raised. Can't fault them. Order shipped but Dell 31st July. ETA today (03rd August) According to syncroen tracker, the item has not been processed. Can someone please contact me to find out what has happened to my item?