Consumer
GBTracking website is as useful as a chocolate teapot!! Tracking website it’s either slow or not updated which is completely unacceptable when used by such a big company like dell, ordered a computer on the 18th with 3-5 day delivery. It’s the 24th today and there has been not a single update on the website since I was given the tracking ( not yet processed at our warehouse). I see a lot of reviews showing the same experience and am looking for support to find my package and an accurate delivery date.
Raghava B
GBI have purchased a monitor from dell on… I have purchased a monitor from dell on Nov 24th 2023 is been shipped with syne . I am yet to receive my order. Can anyone please let me know how I can get to them. Do we have any email/phone for raising a complaints .Tracking update saying it has been returned to warehouse. I tried contacting warehouse which is the only phone number I could get. Can anyone please help me out. Update : issue has been resolved now. Monitor has been delivered on 2/01/2024 12:15 PM with tracking being updated correctly. Thank you so much.
Jiawei Fan
GBZero communication, Zero tracking information The ETA of my order is due in two days. On the dell website, it says my order is with a local carrier already. But the tracking system's been showing "your order has not yet been processed by our warehouse" only!! And when I tried to talk to someone and change my delivery to work, they seem to be blocking every single way of communication. God knows what's going on with my order. Why am I experiencing all these stress?? Frustration only....
Dave
GBWhy Does DELL continue to use DPD Have an email from Dell saying delivered. A receipt from DPD saying Stephen the driver delivered it! Guess what no delivery been on phone to DPD twice after 15 min wait, customer service service agent cant find order. Says I will just check something else and disconnects the call. Update: DPD delivred to wrong address nice nieghbour dropped parcel round. Never heard anything back from DPD. Dell didnhowever refund £80 for inconvenience and apologised.
Kevin James
GBThe tracking system that doesn't "Your order has not yet been processed by our warehouse" and yet it's "due"(tm) to be delivered in two days time. What's the point of a tracking system that appears to be a static webpage?