Matthew Werner
GBWholesale2b Needs To Do Better Mia was very informative on how to resolve my technical issues. So A++++ to her. Now onto the negatives: I've had nothing but issues with wholesale2b. On 4/1/2024 I tried logging into my account and due to three failed attempts it locked my account and stated that I could request a password reset. I did this several times and never received the code or link to reset password. I created a new account so I could at least talk to a representative and was informed that the representative was going to create a ticket for me. It's been over 12hrs since and haven't received any reply's or responses. So I contacted support again and was told I could create a ticket off of the newly created account and so that's what I have done. Come on Wholesale2b you need to get better communication stlyes (i.e Phone Number, Email, an actual Support Team).....
Chai Harbour
QAThanks for a rapid response Thanks for a rapid response
Jeffrey Grant
GBMai- Great and seedy assiting me Mai, was very fast in assisting me. Sadly the problem I have she was unable to do anything about it but was more the helpful to point me in the right direction!
Herosan
GBThis is the most unprofessional company… Products have high prices. I checked many products and found I can get the same prices buying retail on Amazon. Imagine that. Based on my overall experience I just couldn't believe that even if things were ordered they would ever ship in a timely fashion. This is the most unprofessional company I have ever dealt with. I had multiple problems I needed help with and their useless online chat person could never answer ANY question and would always tell me to create a support ticket. I sent in multiple tickets over the course of a few weeks and NEVER got even one response. I'm glad I only signed up for their monthly plan because when you cancel they don't refund you anything. Imagine if you paid for a year but found out it's a worthless service! Beware.
Michael Minovich
GBGreat help Great help! Answers the majority of my questions! And linked to the rest! Fast friendly experience! Highly recommended!