No customer service & they delete negative reviews I've made several orders from them and always got what I ordered. One expensive item (<$1K) arrived with some inexpensive parts missing. I provided them with the prod #, missing parts#, part description, & photos from their assembly manual. Many emails were exchanged. Still, the service tech was unable to correctly identify the part. He guessed at it and twice sent me the wrong parts and then gave up. When I wrote a negative review, they pulled it off their site.

my trusted agent the knowing that the investment in the item being shipped is in the best hands and care ,as if in your own hands.

Fantastic Fantastic! This is the 4th project I've purchased from EngineDIY and I have enjoyed each and everyone. The Rotary 5 Cylinder, the Fighter Jet Engine, the V8 Flat Plane Crankshaft Engine and now the Turbofan Jet Engine. This particular model project is made from all metal parts with precision fitment and provides 20+ hours of assembly enjoyment. All of these projects are in lighted displays in my home and are enjoyed by friends and family. Especially noteworthy is all these models "run" by rechargable battery. Watching pistons, gears, propellers and machine parts move is awesome! I've been purchasing from this outfit for 4 years and look forward to future kits.

Great and Respectful Service I like EngineDIY because they always do what they say they will do. If you have any problems assembling one of their excellent kits, an email to enginediy.com will get you a quick reply. I recently purchased a very new model. Understandably, there have been a couple of production bugs, causing me to email EngineDIY to ask for replacement parts. They were sent to me without complaint as soon as they could source them. You are safe with EngineDIY. Recommended!

Pleasure to do buisnes… I have had the pleasure to do buisnes with ENGINEDIY several times, never had any problems, very nice products and great service.