Retrol HM-01 Hit & Miss engine. In 2023 I pre-ordered a Retrol HM-01 hit and miss engine from Enginediy which I knew would take a couple of months for delivery because it was still in pre production. I was happy to wait and I was kept informed of progress and expected delivery. It duly arrived very well packed and beautifully made. This was my first attempt at building an engine but it went together perfectly. The instructions were mainly pictorial and a little more written description would have helped but all my questions were promptly answered by their excellent service department. I have been running this engine for four months now and I’m delighted with the design and quality. I would certainly recommend Enginediy and will be using them again.

Total satisfaction. Have been in contact with the guys at enginediy regarding a shipment from them. The model engine was not only sent quickly and received within a few days, but the quality of the kit was outstanding. I didn't know what to expect with this sort of kit, but I really am not disappointed. My communication with them afterwards has always resulted in swift and very friendly replies. I would have no hesitation in dealing with them again. I definitely recommend them.

They don’t respond to emails regarding… They don’t respond to emails regarding their product once they have your money. I purchased 2 engines from them and they both don’t work. Don’t waste your money here

No customer service & they delete negative reviews I've made several orders from them and always got what I ordered. One expensive item (<$1K) arrived with some inexpensive parts missing. I provided them with the prod #, missing parts#, part description, & photos from their assembly manual. Many emails were exchanged. Still, the service tech was unable to correctly identify the part. He guessed at it and twice sent me the wrong parts and then gave up. When I wrote a negative review, they pulled it off their site.

Zero Service after purchase They are all over you when they smell a sale, but when there is a problem, nobody helps you. They are just resellers of products, and their English is atrocious. Truthfully, bad reviews are deleted. I'm still waiting for parts from over a year ago. Stay away from this place. Go to Sterlingkit, Unlike these people, they actually answer your emails and concerns. Here, you only lose money!