No customer service & they delete negative reviews I've made several orders from them and always got what I ordered. One expensive item (<$1K) arrived with some inexpensive parts missing. I provided them with the prod #, missing parts#, part description, & photos from their assembly manual. Many emails were exchanged. Still, the service tech was unable to correctly identify the part. He guessed at it and twice sent me the wrong parts and then gave up. When I wrote a negative review, they pulled it off their site.

Pleasure to do buisnes… I have had the pleasure to do buisnes with ENGINEDIY several times, never had any problems, very nice products and great service.

Fantastic Fantastic! This is the 4th project I've purchased from EngineDIY and I have enjoyed each and everyone. The Rotary 5 Cylinder, the Fighter Jet Engine, the V8 Flat Plane Crankshaft Engine and now the Turbofan Jet Engine. This particular model project is made from all metal parts with precision fitment and provides 20+ hours of assembly enjoyment. All of these projects are in lighted displays in my home and are enjoyed by friends and family. Especially noteworthy is all these models "run" by rechargable battery. Watching pistons, gears, propellers and machine parts move is awesome! I've been purchasing from this outfit for 4 years and look forward to future kits.

Just go ahead and pull the trigger! The ordering process was easy, tracking info was timely, and engine was packed carefully. I incorrectly thought a component was missing and contacted customer service. They quickly responded with directions to find the part in my kit. i am so happy with Engine DIY tgat I bought ANOTHER product from them!

Zero Service after purchase They are all over you when they smell a sale, but when there is a problem, nobody helps you. They are just resellers of products, and their English is atrocious. Truthfully, bad reviews are deleted. I'm still waiting for parts from over a year ago. Stay away from this place. Go to Sterlingkit, Unlike these people, they actually answer your emails and concerns. Here, you only lose money!