Sandra Ezell
GBI bought the Goodyear horse leather… I bought the Goodyear horse leather ankle boots, I absolutely love my boots. I was kept updated on my status and received my boots in a very timely manner. I measured my foot and used the size chart to select my size and they fit perfectly. My insoles also fit perfectly, Extremely comfortable and worth the price. Would definitely recommend to my friends and buy from this company again.
Kathleen Neal
GBI love the shoes I love the shoes! Unusual, well-fitting, and comfortable. Excellent customer service! I will do business with Dwarves again soon.
Jacalyn Reese
GBNo Practical Way to Return Took nearly a month to receive my shoes (shipped from China). Wanted to return. The website says that shoes may be returned within 7 days of receipt for full refund. No shipping help/label from company. What they don’t tell you is that UPS costs approximately $259 to ship shoe-sized box to China (boots were $170). $170 mistake ordering from a company with no practical means of returning. Lesson learned.
Marie
CAUnfortunate waste of time, money, energy I feel duped!! I ordered two pairs of shoes from Dwarves in my usual size. When they arrived, they were DRASTICALLY too small. Customer Service kindly directed me towards the return protocol. However, returns to China from Canada cost $150!!!!!! When I noted this to Customer Service, I was then provided an alternate US return address. This cost me $50 to return. Refunds are then subject to an additional $28USD. I went ahead and exchanged one pair and returned the other to the US address a couple weeks ago. I have not yet received the return fare, but *have* received the "new pair" in a supposedly larger size. Dude, they are the same pair of too-small shoes. I'm obviously not going to bother returning them AGAIN for ANOTHER $50. Overall BRUTAL experience. That said, the customer service person I spoke to was nice and helpful. But that in no way makes up for being f****** robbed. The shoes themselves were nice, so this is all a denged shame!