Solid from website to my hand, top shelf As I shopped for the product, I kept returning to the Den website. Descriptions are clear, lots of good information, very good value. Ordering is simple, terms are straightforward. I had special shipping instructions, followed perfectly. Secure packaging. The trap is well machined, fits tight, and is nicely finished. The hand-feel has heft and is of quality. Extra care at every step. Thanks.

Great customer service Great customer service. When the item I ordered was late being delivered by USPS, they stepped up to the plate and made things right. I would recommend this company to anyone who is interested in well made quality products. You guys rock! Mike

Customer service is lacking... So far my experience with Armory Den isn't that great. I have sent then 7 emails over the past few days asking about a product that is out of stock and if they accept backordering. I have yet to receive anything back from customer service. If this issue gets resolved I will update my review.

Amazing! Absolutely thrilled with the level of customer service. Anytime I had a question they respond very quickly and always answer my questions completely. I love their packaging. While it may be somewhat difficult to get to their products through all the packaging, I really appreciate that they take the time to properly wrap their products. I feel like this attention to detail would protect my order if the delivery person were to leave it where it could get rained on or left in the weather. The packaging is amazing, and I will continue to return as a customer.

Thanks for taking care of everything Thanks for taking care of everything. It’s been a pleasure working with all the staff in all aspects of the Purchase, returns, credit and exchanges-all due to my decisions & mistakes.The quality products and stellar customer service are impressive. The Armory Den has certainly earned my business for life.