Missing items again It’s my 3rd or 4th time purchasing and while I enjoy the quality and price point, the level of communication prior to shipping is spotty. Most of my purchases have arrived missing items. This time the item was the uni which is why I decided to purchase. I had to chase the company after an order was delivered without it only be told that the uni order was refunded. If there isn’t stock, communication should be BEFORE the order is delivered especially since an order is place 2-3 days in advance of delivery. I understand it’s a small business but hope you guys can improve operations and stock management.

Customer service is zero star.I ordered… Customer service is zero star.I ordered maine uni which was delivered like scrambled egg!Missing santa Barbara uni which also why I tried to buy it in the first place.Onlyvthe tamagoyaki was in good order.Never buy from this site.They do not answer their phone which goes to voicemail that is not set up.Also they said in their website that is overnight delivery but was one week late and they do not even message you what was going on.Only

Overall a great experience My first time shopping from here and the overall experience was great. Everything was fresh, well packaged, and arrived very fast.

I have not been refunded.It has already… I have not been refunded.It has already passed over 2 years....!

Fair Warning While the Uni was good, albeit tossed around a bit, the fish showed some signs of freezer burn or other temperature abuse. After trimming it off, I wasn't left with much. However, my real complaint is that my order was incomplete with no communication and no refund for the undelivered item. My sliced abalone was left off. OK, understandable - so I contacted them through their Chat function. I get a response that the difference will be refunded in 3 -5 business days, Again, OK. But after several weeks when I reached out again, it was radio silence. First, back at the Chat feature, then an email. NO response. NO refund. So, it's buyer beware. Hope your luck is better than mine was. I spend quite a bit buying seafood and specialty items online. But not with these guys again.