Horrible on Returns Beware before you order that if you need to return anything they will only give you less than half the price back even though the product is returned in the same condition and they can easily resell it. 45% back on refunds is far from industry standard!

Terrible Website Terrible Website. Asking the real PayPal sensitive data. I guess these companies are big SCAM site. So bad with uncooperative payment gateways. Even with the reply. Anybody who reads should understand is it normal to give your paypal address and the personal details, driving license copy for website we don't know of. Pretty strange. Even high security websites dose not as for the paypal account details. People need to aware off these so called their terms policies.

After trying Goten for a few months After trying Goten for a few months, overall there are just too many issues with products and needing to do returns and the aftersales team take a long time to resolve anything. Yes some products are ok, but the rate of which returns or issues happen and the speed which goten deal with it is not great .... It's difficult to see them as a partner for much longer. Update: The resistance dial broke on a customer's bike .... I asked goten to send a replacement and had to fight for 3 weeks without getting any proper results. The item has now arrived and they did not even send the correct part. This is extremely embarrassing and I am so soo disappointed and angry by this.

Update. Received a response that rectified all of my issues and concerns. I addressed the support response time and was assured that it will not happen in the future. My products are now synced They have great products but terrible customer support. I have been waiting 5 days for a response for a ticket that I created. They advertise a Shopify integration but when you sync the platform, you are taken to 3rd party app, whose registration form is in Chinese. They claim they have 24/7 support but there is no live chat on their platform, so you just have to wait until your account rep decides to respond to your email. Their platform was highly recommended, but I fear this will hurt my businesses especially if a customer has an issue that needs immediate response

I know all the positive reviews here… I know all the positive reviews here are fake! This company sucks, use them and lose money as a drop shipper! Their return sucks, they will not refund you and they charge too many fees to place an order with them.