After trying Goten for a few months After trying Goten for a few months, overall there are just too many issues with products and needing to do returns and the aftersales team take a long time to resolve anything. Yes some products are ok, but the rate of which returns or issues happen and the speed which goten deal with it is not great .... It's difficult to see them as a partner for much longer. Update: The resistance dial broke on a customer's bike .... I asked goten to send a replacement and had to fight for 3 weeks without getting any proper results. The item has now arrived and they did not even send the correct part. This is extremely embarrassing and I am so soo disappointed and angry by this.

Go Ten is 50/50 for me Go Ten is 50/50 for me. On the positive half, shipping is quick and easy, queries responsive. On the not so positive side -some high ticket items have a high rate of complaints or returns. You will have to split the return 45-55% with the company. Obviously this will leave you out of pocket. Missing screws -you are advised to tell your customer to go buy it themselves and a small partial refund offered for this. I would happily score this company far higher if some of the items were less shoddily built. Too many incidents of broken, frayed , bent or misaligned screw holes etc especially at the price they are being offered at.

Update. Received a response that rectified all of my issues and concerns. I addressed the support response time and was assured that it will not happen in the future. My products are now synced They have great products but terrible customer support. I have been waiting 5 days for a response for a ticket that I created. They advertise a Shopify integration but when you sync the platform, you are taken to 3rd party app, whose registration form is in Chinese. They claim they have 24/7 support but there is no live chat on their platform, so you just have to wait until your account rep decides to respond to your email. Their platform was highly recommended, but I fear this will hurt my businesses especially if a customer has an issue that needs immediate response

Horrible on Returns Beware before you order that if you need to return anything they will only give you less than half the price back even though the product is returned in the same condition and they can easily resell it. 45% back on refunds is far from industry standard!

Scammers There payment system will tell you everything about them how do you request for such information from your customer, don’t register with this company has they will request for personal personal details, there are just a worst of time and energy