COULD BE A BETTER COMPANY I started to use GoTen for my new dropshipping adventure and very rapidly received my first order. They advertise that we can use PayPal, but when you actually need to use it you will realise that you need to request authorisation from your account manager, that is based in China, not in the UK, so you have to wait for the answer depends on what time you sent your request, then they ask you to send information that not even PayPal requests (Driving licence, passport), no thank you, you will never get this from me. After I placed my order with GoTen (paid by credit card) on the 07/12/2020, on the 09/12/2020 was ready to be shipped and was given a Hermes tracking number, today the 17/12/2020 the item is still sitting the GoTen's warehouse waiting to be collected. I have been contacting them since the 11/12/2020 asking why my parcel is still sitting on their warehouse, and always got a scripted reply saying that Hermes takes their parcels without scanning and it should be scanned at any moment!!!! IT HAS BEEN OVER A WEEK SINCE MY ITEM IS READY FOR COLLECTION!!!! and now I have to wait 15 days for them to do something about it!!!!!!!!!!!!!!!!!!! I have a very angry customer to deal with, and these guys do nothing about it. Just be aware... Edit due to contact made from Goten. I was contacted today regarding my order and the situation will be resolved, not ideal but is the best that can be arranged. They are now looking in to resolve the Paypal situation soon and that is Excellent news as it will help a lot.

SCAM site. SCAM site. All poducts have no margine. they just use this website to collect email, address and phone number. I used a simcard and phone number on a device i never use because I did not trust it. The same day I got phone call on device I never use telling me I had been in a car accident. The only place I entered this phone number was on their SCAM website. Be Warned.

I am extremely satisfied I am extremely satisfied with the service I received from Tina and I might even rejoin in the future as I can see that Go Ten puts its customers first. The staff is interested in helping you. They are friendly, helpful and prompt. Great company! Highly recommend them.

After trying Goten for a few months After trying Goten for a few months, overall there are just too many issues with products and needing to do returns and the aftersales team take a long time to resolve anything. Yes some products are ok, but the rate of which returns or issues happen and the speed which goten deal with it is not great .... It's difficult to see them as a partner for much longer. Update: The resistance dial broke on a customer's bike .... I asked goten to send a replacement and had to fight for 3 weeks without getting any proper results. The item has now arrived and they did not even send the correct part. This is extremely embarrassing and I am so soo disappointed and angry by this.

I love their products and products… I love their products and products but!!! their delivery service through XDP as so for let them and me down. Still waiting for products over a week ago.