They never give you the full refund… They never give you the full refund they will find any excuse not to pay you. Rubbish profit margins, Everyone online is competing with everyone else by the time you list a product you'd be lucky to make a pound on each item. COG + VAT + handling fee + Card fee. They add all these fees on top. you won't make money for the amount of work you put in by using Goten. They don't pressure on the courier companies that have the item for days and weeks and they don't contact them or pressure them at all. You paid they have their money they don't care about you. They make all the money and you do all the hard work for peanuts in the end. They never have enough UK stock. So if your a UK seller be prepared to struggle to find products that do sell are in stock. They save those products for their special sellers £50.0000 a month sellers then you can reserve stock AVOID AVOID AVOID not worth your time because that's what you'll be wasting here and money if you get a refund and you will get a refund it's inevitable. AVOID AVOID AVOID

After trying Goten for a few months After trying Goten for a few months, overall there are just too many issues with products and needing to do returns and the aftersales team take a long time to resolve anything. Yes some products are ok, but the rate of which returns or issues happen and the speed which goten deal with it is not great .... It's difficult to see them as a partner for much longer. Update: The resistance dial broke on a customer's bike .... I asked goten to send a replacement and had to fight for 3 weeks without getting any proper results. The item has now arrived and they did not even send the correct part. This is extremely embarrassing and I am so soo disappointed and angry by this.

I know all the positive reviews here… I know all the positive reviews here are fake! This company sucks, use them and lose money as a drop shipper! Their return sucks, they will not refund you and they charge too many fees to place an order with them.

Go Ten is 50/50 for me Go Ten is 50/50 for me. On the positive half, shipping is quick and easy, queries responsive. On the not so positive side -some high ticket items have a high rate of complaints or returns. You will have to split the return 45-55% with the company. Obviously this will leave you out of pocket. Missing screws -you are advised to tell your customer to go buy it themselves and a small partial refund offered for this. I would happily score this company far higher if some of the items were less shoddily built. Too many incidents of broken, frayed , bent or misaligned screw holes etc especially at the price they are being offered at.

Update. Received a response that rectified all of my issues and concerns. I addressed the support response time and was assured that it will not happen in the future. My products are now synced They have great products but terrible customer support. I have been waiting 5 days for a response for a ticket that I created. They advertise a Shopify integration but when you sync the platform, you are taken to 3rd party app, whose registration form is in Chinese. They claim they have 24/7 support but there is no live chat on their platform, so you just have to wait until your account rep decides to respond to your email. Their platform was highly recommended, but I fear this will hurt my businesses especially if a customer has an issue that needs immediate response