Good, clear, & timely communication Good, clear, and timely communication from sales staff. Honored sale dates even though getting answers to specific questions took longer than expected. Worked well with design company on modification to base plans.

What I found impressive about… What I found impressive about houseplans.com is the great variety of options from small cabins to huge 'mansions.' There's something to choose for everyone's taste. Plus, once you decide and place your order the plans are well on their way to their destination.

Jason Shirk Jason was friendly, knowledge, and professional. He answered my questions thouroughly in understandable language. He was very helpful and I would recommend his service highly. (5 star)

Very helpful on ordering plan Very helpful on ordering plan. What did throw me online there were several pictures of changes that I liked. Once plan came no options for those changes. I'm hoping our contractor can help us. So if you view pictures know that the plan isn't the same as pictures.

We ordered our plans! We ordered our plans, and I opened them only to find out we needed to sign up for the "Hightail" app to receive them. I signed up for the free option. Hoping we don't have to upgrade to the "Hightail" app and pay more to access our plans. But now, we are waiting for a code from houseplans.com to access our files ...and I'm still waiting! It was easy to order the plans and send "our money," but not so much to access them! Also, we ordered the building materials list, which is said to come at a "later date." What does that mean after the additional $400.00 plus dollars we added to our plan order? I wouldn't say I like to go negative, but houseplans.com hasn't made this process easy. This situation saddens me because I've directed so many people to this site for various plans.