Roof had 3 holes in it after just 5… Roof had 3 holes in it after just 5 years, I even bought the 1.5mm version! Pointless 20-year guarantee as they claimed the hole was "not a failure in the rubber itself." whatever that means. Also tried claiming it wasn't their product, when clearly it is and had to provide evidence and more photos. Still didn't do anything, sound like they are being helpful then ignore all emails, telephone calls and communication. Avoid.

Awful service Awful service. Ordered full roofing system with Vapour barrier on express delivery. Multiple parts of the order missing on delivery including vapour barrier - so work couldn't start. They sold it but were out of stock. Was then promised it next day - failed to arrive. Promised call backs - failed to happen. Chased again and they can't find my vapour barrier and can't offer a solution. Work on site now needs to be cancelled and I have to weather proof all the timber. Full system returned - I'll have to shop elsewhere. Avoid.

Poor company Poor company, customer service is vague promise you this and that deliveries don't turn up. Delivery of EPDM glue turned up smashed to pieces, rubber roof didn't even arrive, chased and new box of glue was sent out damaged again. Rubber roof didn't arrive for the second time, chased for the third time roof finally arrived over 6 days late. Trims which were ordered arrived damaged, sent pictures of all damage, was then interrogated and asked to take millions of pics of damage. £650 order all damaged and was offered £15 discount as a good will gesture. Pathetic

EPDM Shed Roof Kit I ordered a shed roof kit 2 months ago and have finally managed to get the job done. The kit arrived promptly. The EPDM rubber supplied was the correct size and there was plenty of adhesive. I followed the installation instructions to the letter and as a result I now have a leak free shed. The rubber is easy to use but you may need an extra pair of hands if you are covering a shed roof greater than 8 x 6. Customer services were excellent when I had to contact them about an issue. So overall an excellent company, product and customer services.

Perfect all round Website was very easy to use and the ordering process was also easy. Delivery was fast, both roof rubbers and accessories arrived together. This product is perfect, I’ll never use felt again.