Cannot get hold of them to discuss my… Cannot get hold of them to discuss my order, long waits and little information

Delivery was late and panels damaged Delivery was late and panels damaged. 0 contact or help from them, I'm seeing similar reviews across the Web now too. Please can you refund my $2,000!!!

Despite substantial pre order conversations… In substantial pre order conversations with this vendor I pointed out that we were ordering the five 4x8 panels to cover a 20' wall. The panels are not 4x8 they are 1' x 8' and only cover 5' of wall. By the time I returned to the location of this jobsite to open the package it was past the deadline to return.

I usually dont spend time writing… I usually dont spend time writing reviews, but for this company, I need to spread the news. Avoid doing business with this company at all cost. I returned the wall panels back to them in January of this year with my own shipping cost, because some of the wall panels were broken, now it's May, 5 months later they refused to refund my money back. I filed a dispute with my credit card. The rep told me that there is a customer who also filed a dispute worth of $2k against this company. If we keep filing more disputes against this company, their bank will soon stop doing business with this company.

False advertising, bad service. I ordered 39 panels from this company in November. A few weeks later they told me there would be a delay, which was disappointing but no big deal. After almost 2 months of waiting and several emails (with wrong tracking numbers, calling me by other people's names, etc.) the product finally arrived, but they were packaged and shipped poorly with many boxes damaged in the shipping process. When I opened the boxes to examine the product for damage, I found that the panels they shipped matched neither the samples they had sent me previously nor the claimed dimensions on their website. What I paid for: panels that were 21mm thick, with a rigid felt backer. What I received: panels that were less than 15mm thick, with a flimsy felt backer. The customer service told me to mail back 39 10 foot long boxes to receive a refund. Shipping on that would require arranging some kind of freight delivery, at my own expense, which is of course absurd. Do not buy anything from these people -- they appear to be using samples of a different product than they are actually selling.