Despite substantial pre order conversations… In substantial pre order conversations with this vendor I pointed out that we were ordering the five 4x8 panels to cover a 20' wall. The panels are not 4x8 they are 1' x 8' and only cover 5' of wall. By the time I returned to the location of this jobsite to open the package it was past the deadline to return.

HORRID SERVICE. POSSBILY A SCAM CO Ordered $1500 worth of accustic wood paneling. They charged my card, but I never heard anything from them, nor did I get a shipping notification. I called and called. Finally spoke to Maria who said my material was backordered!! She offered to ship a taller (10' vs 8') similar item. I said I would need to measure the space and would get back to them in the morning. I then proceeded to call over the next 4 days!!! No one answers the phone. I left 6 voice mails. No one returns a call. I emailed twice. No one responds. I just contested the charge on my credit card. STAY AWAY!

Great product -

False advertising, bad service. I ordered 39 panels from this company in November. A few weeks later they told me there would be a delay, which was disappointing but no big deal. After almost 2 months of waiting and several emails (with wrong tracking numbers, calling me by other people's names, etc.) the product finally arrived, but they were packaged and shipped poorly with many boxes damaged in the shipping process. When I opened the boxes to examine the product for damage, I found that the panels they shipped matched neither the samples they had sent me previously nor the claimed dimensions on their website. What I paid for: panels that were 21mm thick, with a rigid felt backer. What I received: panels that were less than 15mm thick, with a flimsy felt backer. The customer service told me to mail back 39 10 foot long boxes to receive a refund. Shipping on that would require arranging some kind of freight delivery, at my own expense, which is of course absurd. Do not buy anything from these people -- they appear to be using samples of a different product than they are actually selling.

I've yet to receive goods and no sure… I've yet to receive goods and no sure if shipped or not. No help on phone