Everything Everything, from start to finish, was wonderful. The salespeopel were polite, attentive, friendly and most of all knowledgeable. Everyone we dealt with was professional. The installers were super. Took precautions to minimize any mess and cleaned u afterwards. Completed task promptly and were willing to talk about the project and answer questions

I contracted National HomeCraft (NHC)… I contracted National HomeCraft (NHC) to install 8 Andersen windows in my home. The windows were a bit pricey, but I felt that they were excellent windows, so I agreed and ordered them. I paid 1/3 up-front in Nov 2022. They estimated about 12 weeks, so I called in early March for an ETA and they had no clue. Finally, I got a call in April that the windows were in and scheduled an installation. On the first day, the two installers came late and only installed one window. The next day, they came and installed the rest of the windows. However, one window was not sized correctly. They said they would reorder it immediately and contact me when it ready. I waited months. I called the office several times to get an update. I even asked if the window was ordered or not. The rep on the phone had no idea and said that the manager was very busy on some commercial jobs. It was October before they installed the final window. They are terrible with their communications. I need 8 more windows and a new front door, but I will NOT be using NHC and will find a more reliable company.

The worst! The worst! Ordered windows 4 1/2 months ago. Tried calling, no one returns your phone calls. Even had the place in mall I stopped originally, she called and they were to call me and never did. They play the blame game, and blame it on anything they can think of. They would NOT let me cancel as I wanted to do. And now I will get my windows in October. We will see how great of service I get when I finally get the windows. I would steer clear if I were you!

The "bathroom in 24 hours" was a myth The "bathroom in 24 hours" was a myth. It took several WEEKS and actually it will be finally completed on the 13 th of January. The work was supposed to start the first week of November but there were delays after delays.

Would Not Recommend! Our tub to shower conversion was completed on June 1, 2020. It is now January of 2021 and I am STILL being asked to leave a review about the experience even though I have already completed numerous reviews. Why?Are we your only customers? In my previous reviews, I concentrated on all of the positives of the project like the excellent installing team and beauty of the finished product. But now after all of this time and all of these requests to leave yet another review, I think I need to share some truths. Frank McKinney was our sales person as well as the owner of Luxury Bath Technologies. He is the reason I would not recommend his company to anyone we know. He came to our home at the beginning stages of the pandemic and saw no reason to wear a mask or social distance. He played a lot of games with us regarding price and at one point even asked us to "name our price". His personality was less than enjoyable with his condescending wise-cracking. He made a huge mistake in promising us something that he couldn't even deliver. We wanted the glass door enclosure plus a bench but we expressed concern about it fitting in our small guest bathroom. Frank assured us it would work just fine. When the installers began the project however, they came to us with concerns because the glass door opening and the bench would be so close that it would be very difficult for anyone to enter the shower. We totally appreciated the installers honesty and concern for our satisfaction. Frank never apologized for his mistake and to this day, we do not have the product we truly wanted. After a couple of weeks Frank would call when he was "in the neighborhood" saying he wanted to stop in and see our bathroom and take videos of it. The first time, I was in the middle of making dinner and told him that it wasn't a good time. The next time, I told him that we didn't feel safe having him come into our home after being out making calls with people all day long and possibly exposing us to Covid-19. He didn't act in a responsible manner, just cracked a joke about having "cooties". Also, when Frank supposedly offered us his "best price" at the time of the sale, he said he would give us this deal in return for allowing neighbors to come into our house to view the completed work. He also said he would like to set up a truck in front of our home so that we could invite our neighbors into our home to see our new shower. Of course that kind of thing is not allowed in our community but even if is was... what a ridiculous and invasive way to do business. I want these calls and requests for further reviews to stop. We tried to be gracious but we are tired of all of this and will not recommend this company to anyone for that very reason.