Disappointed We moved into our house in August 2021 after months of delay and limited reason or contact from sales/customer service. Since moving in we still have snags waiting to be complete including the fact our WC bathroom floor is raised due to poor pipe work and substandard workmanship. The customer service teams solution to this was to build a “box” to hide it, they were informed this was not acceptable however they have stopped all contact and are ignoring email requests. We have had some issues with our boiler and have been informed by the boiler brand that the installer contacted by Oglvie have not activated the warranty within the required 30 days meaning we do not have a 5 year warranty as sold. Customer services appear to have no knowledge of this process and have been unable to assist so far. Overall the contact and service received has left much to be desired, as soon as staff left the site they have stopped responding and engaging with customers. This does not present well and as things stand just now I would NOT recommend an Oglvie home to anyone.

Decent house, appaling customer service We've been in the house for 7 months now. Managed to get some snags sorted fairly quickly thanks to working from home and builders still being on site when we moved in. However, getting anything fixed since they left the site before Christmas is next to impossible. All our emails being ignored, no dedicated customer service rep. Only managed to get the details of one through one of their tradesmen but he looks after all their sites and is never available. Our gutters are extremely noisy any time it's windy (which is pretty much every other day in Scotland) and we've been trying to have them refitted for the past 3 months but just keep being told that someone will be in touch soon, week after week. We also can't make use of our solar panels as Ogilvie failed to register them with DNO. We've been talking to various people over the past 5 months, kept being told that the technical team is looking into it. Obviously they weren't as we still haven't heard from them, now we can't even get anyone to give us an update. Absolutely would not buy from Ogilvie again.

WARNING don’t buy from Ogilvie Homes… WARNING don’t buy from Ogilvie Homes customer after service appalling. Bought new house Kings Meadow Stirling March 2020 and still waiting on snagging to be fixed.Had water leak in kitchen April 2021 and found live bare wire under kitchen unit.6 months down the line still waiting on category 1 electrical fault to be fixed and damaged kitchen units to be replaced from leak. Even had customer care manager out for inspection on full house and still no further forward. You would think Ogilvie would take extra pride in there home town but they don’t care after they sell house. WORST NEW BUILD IVE EVER BOUGHT….

Snagging is appalling The property has unbelievably poor workmanship, finish and snagging outstanding. If you want to purchase a new build then spend money finishing it and correcting poor workmanship I’d buy Ogilvie. Disappointed, unappreciative of our patience and feeling completely let down.