They have quality control issues and… They have quality control issues and they use contractors who bid the lowest even if they do shoddy work. Warranty? Good luck getting them to fix things.

Watch out for construction defects! We were under contract with TJH for a house in Denver. When we had viewed it, absolutely nothing was disclosed about the ground water issue. We were told just part of the back fence was left to do and the home was otherwise ready to move in. It was only AFTER we went under contract that 10 days later the president of the Pacific NW region called me saying there was a ground water issue and they would not be able to close. They were in breach of the contract. A conference call a few days later revealed that they HAD KNOWN ABOUT GROUND WATER ISSUES from the beginning, when they started excavating, and they had tried to fix it with an additional sump pump (that was running 24/7) and a large dry well but they could not get the ground water under control - none of this was disclosed to us when we saw the home and specifically asked what issues there were with the house. They kept trying to push other properties on us and they were quick to mention they had "talked to their attorneys" and that they had "no liability" (NOT TRUE per our legal counsel - we could have sued under a construction defect claim had we still wanted the house, and apparently people have sued TJH over this defect claim in the past). They knew they were in breach of the contract, and they didn't even try to fake empathy for the situation they had put us in. At the end of the day, we didn't want to stay in a shoddy house, but dealing with them not only ruined our home buying experience, but also made me never want to set foot in a Thomas James home ever again. In short, if you do decide to do business with these people, request to see their soil reports, engineering reports, any report that you can think of. Their word means nothing. Even if it's a new build, get an inspector, engineer, real estate lawyer, whatever, to protect your own interests. I have no doubt that these people will try to screw you if given the chance.

We have just started the process of… We have just started the process of buying a house with them. The quality and service so far are beyond any other standards we have seen around Oxfordshire. Buying a house should be a joyful experience from day 1.

Excellent service I hv had the pleasure to work with his team at Thomas Homes for several yrs now, working on both residential & commercial projects, and have always found them to be knowledgeable, responsive and willing to go the xtra mile to meet their customer’s needs.

A Unprofessional Company A company with no merit. They advertised luxury rentals but in a year unit had many issues including electrical. They did not split the water meters properly (it is a duplex). They said they would install solar and did not until we were about to move out. They advertised renting but looks like they are selling their properties now...they clearly can't take care of tenants. But I caution about buying too because the craftsmanship is poor.