Impressed so far! After a week or so, I can say the FH135 heat pump seems like a solid product, and was the best price in the market (at least that I found). Bought directly through fibropool.com with free shipping and it arrived within 3 days via FedEx, pretty well packed and with just a slight dent in one side that didn't bother me. Installation wasn't the easiest thing I've ever done, but in the end was fairly straightforward once I read the instructions, watched the YouTube install video, and contacted customer support with one question for my setup (they replied promptly and addressed my issue). If you were more handy with PVC hard piping you might find it much easier than me. The unit is working well here in humid central NC and has heated the pool up to 84oF in just a couple days despite some cooler-than-usual temps at night. I love that it simply plugs into my GFCI outlet and so the electric setup was a non-issue. Time will tell how well this holds up, of course, but it seems very solidly built and is doing the job it's supposed to so far!

Overall good experience, works as expected. Item was out of stock and promised to be available in 20 days. Surprised it was available again in 5-6 days. Heat pump was shipped the same day I placed the order. Arrived a little beaten up however there was no damage to the unit itself. After removing the connectors from inside of the unit and hooking it up, unit heats as expected.

1st Class Customer Service Great and friendly staff with wonderful customer service. They really take the time to make you feel like you are valued as a consumer. Our pool pump issue was resolved extremely timely and we they communicated throughout the entire process. Thank you guys very much. Setting the standard for what customer service should be.

Great Customer Service, but buyer beware! Their customer service is responsive, and resolved the issue. However, if the pump I bought was supposed to come with the union (which it obviously did not), in a size that is not available in the USA, then I do not feel that I should have paid $42 for that part.

Simply the best customer service -