Pwr Skills
GBBuyer beware Buyer beware! zero stars... I waited a long time for an awning due to the expense. I researched all of them and decided on Retractableawnings.com. Eric was super helpful with all of my questions...until the purchase was made. It seemed like a sound purchase but it has been a struggle from the start. First, I was led to believe that their sale was, in fact, a sale. However, it's an ongoing promotion and should just be noted as part of their price. Next, like another reviewer, I had difficulty getting my order to process correctly (it was making me add a component I didn't need and wouldn't accept the credit card payment). Eric suggested ACH, so I opted to pay with a check with the bonus of avoiding the $300 convenience fee. Unfortunately, now I can't file a claim with a credit card company. I ordered my awning on Feb 20, 2023. Because of all of the back and forth about the payment, the check left my bank on 3/17 and was received on 3/22/23. I was told it would take 3 weeks to receive the awning. It arrived May 2nd (6 weeks later). When we opened the packaging, we noticed the connection is not as ordered - it's a pigtail (for hardwire) versus plug-in. I also ordered a 50-foot extension cord that I did not receive. As directed by Eric (who said not to contact him after the sale), I contacted Rocky and was sent a hand-drawn diagram of how I can go to Home Depot and make my own connection. He said he would send the extension cord. This awning was almost $10,000 and I shouldn't have to make any adaptations to make it what I ordered and paid for. I reached out to Eric via email and voice mail several times as well as Rocky and Ivor. I had no response until I filed with the BBB! I had a 36 foot awning on my deck that was not installed because I didn't receive the correct parts. I had contractors here to install it but I had to pay them to come back again. This is unacceptable. I wanted to include my email address in this review so anyone can contact me directly regarding the lack of professionalism from this company, but isn't allowed. Because of my BBB review, I have received 2 "threatening" emails from Eric warning me to remove my negative reviews. He will not honor any part of the warranty (frame, motor, material, thread) or send the extension cord I paid for until my review is deleted. This not a reputable company.