Excellent Customer Service!!! I'm an infrequent user of metal materials but needed roughly twenty feet of half-inch brass half-oval for a rowboat I'm building. I noticed Online Metals has a distribution center near me, so hoped to place my order for local pickup. I was shocked when a $350 shipping cost appeared on my order summary. So, I called Customer Service and spoke with CSR Sharrell Bass, who explained that the items I desired to order were not stocked locally near me but were shipped out of Connecticut. She advised me that my shipping cost could be lowered dramatically by ordering lengths less than 8 feet. I gave her my Shopping Cart # and she worked with me to determine that 95" would be the maximum package length UPS would ship at a significantly lower cost of $33.61! This would require custom cutting and she aided me further by ensuring I'd pay the same cost-per-inch as the stock 8' items I'd selected. Accordingly, I advised her I'd need two 95" bars and one 28" bar. Sharrell made the revisions in my cart, I provided payment info, and she placed my order! Thank you, Online Metals! And thank you, Sharrell Bass!

Our experience with Online Metals and… Our experience with Online Metals and R+L Carriers in Yemassee, SC has been excellent, everyone we have talked with over the phone or in person have been very helpful with our requests. Keep it up, you are a great company!

I came and picked up the order. I came and picked up the order. Got help loading in the back of my truck. Saved a bunch since no shipping costs. Y’all need a BIGGER sign or let customers know what the name on the top corner of the building says so they can find where they need to go?

Custom cut and every size available Custom cut and every size available for a reasonable price! Got the steel pretty quick too. Maybe the shipping was a bit high for a teeny piece. In thus day and age I’m so accustomed to Amazon’s free shipping. This was my second orderwith Online Metals and I’ll definitely make a third down the road.

Great service and products, very fast shippinhg. They provided excellent service and products, and they immensely helped me with an undersized order.