Herschel Infrared North America

1445 Woodmont Ln NW, #1075, 30318, Atlanta, United States
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4.10
Based on 20 Reviews

5

65.00%

4

15.00%

3

0.00%

2

5.00%

1

15.00%
About Herschel Infrared North America

Herschel is the USA's leading brand of Infrared Heaters. Herschel Infrared heating systems provide an efficient, comfortable and sustainable electric heating solution for homes and commercial environments including churches, offices, social housing and the hospitality industry. Herschel Infrared has global distribution and offers the broadest range of infrared heaters available on the market including infrared panel heaters, space heaters, ceiling grid heaters plus outdoor patio heaters. The Herschel Team are passionate about providing the highest quality products and service to their customers.

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WBell
GB

Economical, healthy and efficient... This was my second purchase after running a proof of concept in my home. Herschel delivered quickly as before and I now use only these panels to heat my home. With 9kw of solar and 30kw of battery storage I can heat my home for about $1 a day and maintain an inside temperature of 70 degrees from the time I wake up till the time I go to sleep even with outside temps in the 20s and without drying out the air or increasing the CO2 inside.

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Brenda MacKneson
CA

Jason Canning in the USA is brilliant Jason Canning in the USA is brilliant, very patient and very prompt when required. Clients love the panels. Thank you Brenda MacKneson - architect /designer

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Dp
GB

Perfect for our needs We built a new home (it just finished) and put them in our foyer which is unheated. They are perfect for taking off the chill, the mirrors look nice, and they are quiet!!!

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Teresa
GB

Unhappy customer When I ordered from Herschel I was very excited to receive the product, even after I had difficulty with the slow or no response to my inquiries. Three days after I placed my order, I received an email offering me a 10% discount if I placed an order with them ( well I already did ) when I asked if they could extend the discount to my current order, they never responded to my calls or emails. ( as a small new business, any help on building costs would have been greatly appreciated) Then I received an email from customs in California stating that my order is detained due to improper documentation. I made many attempts to contact Herschel to find answers to how they were going to resolve this delay. ( again receiving no response) Customs stated that if the issue was not resolved shortly, customs would return my order to Herschel. I found the situation very frustrating, as a woman business owner, I did not get responses to my emails. But when a third party male made an inquiry regarding this situation, they did respond to him promptly. When I requested updated tracking information, after 3 emails, I never received an acceptable response or an update on the tracking of my order. The product did finally arrive . But it was a very frustrating and unpleasant transaction.

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Thom Bastian
GB

Thermostat instructions lowered it to 4 stars 5 stars would be how I feel right now, however, I am rating it at 4 because the set up of the MD2 wired thermostat was very frustrating and the instructions did not get me there. Daniel from UK had to call me and walk me through getting set up, which took maybe 30 seconds to be successful. Thank you Daniel. I am very happy with the heating panel.

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