Day late and never got my $50 Day late and never got my $50 Credit i was Promises.

We were to have had a small unit and… We were to have had a small unit and they called two weeks before hand and asked if they could upgrade us to a bigger unit - I told them no due to the layout of our event. They needed the small unit for another event. They totally disregarded what I said and sent the bigger unit without telling us. I feel we should have been refunded some money since we did not get what we asked for and had to adjust out event layout at the last minute. We did not want the unit to be the first thing out guest saw when they came for the wedding. I find it very rude that they would call and disregard our request. The lady that called must think the customer does now know what they need or want.

Not good! No show many times, don't speak English, did not clean very good. Would not load toilet paper and sanitizer blocks. Would not recommend!!!

On-Site is not very good at what they do. I've, unfortunately, been required to use On-Site for years now. While their webpage to input potential renter information for screening purposes is easy to navigate, the actual screening process is terrible. We get the criminal and credit reports instantly, which is fine, the issue is the way they do, or don't rather, the rental verifications. It's ridiculous that we pay them for information that is essentially public record here in Washington State and 80% of the time, we have to do our own rental verifications because the staff at On-Site is either exceptionally lazy, or been instructed to close screenings after one(1) attempt at contacting an applicants previous rental/landlords. I've got multiple screening reports where they close the applicant out with a denial status because they couldn't reach the landlord. The time-stamps are all within minutes of each other. For example, one recent application, the On-Site employee tried to contact a landlord, didn't get an answer and within TWO(2) minutes of their very first attempt to contact said landlord, they close the file with a denial recommendation because they "couldn't reach the landlord." Another example from this morning in-fact, On-Site called us and said they needed a better phone number for an applicant's previous rental, but we called the very same number provided to On-site and got in touch immediately with the property. We end up doing MORE work because of how ineffective On-Site is at doing rental verifications, and we pay them. Crazy.

We are so pleased with our experience! We are so pleased with our experience with On Site! We are using them for our wedding in June. They were quick to respond to questions and were very upfront about pricing and policies. We are looking forward to using their services on our big day. Thanks On Site!