One of the 9 units I bought went bad in… One of the 9 units I bought went bad in 2 weeks . Almost impossible to replace . Terrible customer service

WOW best room-space heater WOW. Just wow. We have used zone heating, with various space heaters for decades. The eheat beats them all. No noise, no dust, efficient use of electricity, easy to install, very quick to heat up, attractive, no floor space used, easy to adjust heat level, steady *Warm*, safe for pets/children, mount plug-in and forget it ... We are impressed. Now we are planning where to install another eheat!

We installed two plug in wall heaters… We installed two plug in wall heaters in a new small woodworking shop. While they do not have sufficient heat to rapidly heat up the space, we find the steady heat they produce keeps the space quite warm, even when the outside temp is below 0 degree F. We then use a larger electric heater to bring the room up to working temps (60-65F), and then let the wall heaters sustain that level throughout the day. Easy to install, safe to operate, easy to clean.

Terrible customer service Terrible customer service. On hold incessantly. Heaters lost by FedEx. Spent 4 hours of my life trying to find them. They did not care. Sent me wrong hold address location. Happy to refund me only because they refused to pay for overnight shipping on new ones. Total nightmare. No empathy robot people. Hours of my life wasted. I would like to have reviewed the heaters but hey. God knows where they are weeks later.

Still no product and Bait and Switch service I am getting a total run around from the support team. I called directly before ordering the Wi-Fi units to assure I would have my units by specified time since putting my house on the market. I was very clear that I had to have heaters in these rooms before I could do so. They assured would ship at end of Jan so I placed order solely on that info. Then when I checked in end of Jan since no status on shipping they told me I was in queue for mid / end of Feb. We are now at end of Feb and still nothing and still no firm date and no updates from eheat. ONLY when I threatened to write a review and file a complaint I got, “ I am up next in queue”. Of course still no firm ship date on that either so can’t even schedule my electrician. Basically they are floating my money and waiting to deliver the products ( if they ever do) when warmer so you can’t really test the product correctly. Not impressed with service thus far. Update - when I told support that it sounded like I needed to write a review to warn people and cancel order they just canceled the order. Poof!! No sorry we screwed up and lied, nothing. So they have floated my money for two months, and I paid for shipping for nothing. I had read that eheat’ support was bad and now I know why.