Lousy and Unfair Customer Returns Process! Lousy customer returns process. The on/off button on our newly purchased Envi heater remained depressed and permanently stuck in the ON position. I contacted eHeat using their web form to no avail, so I finally called. The rep wanted me to return the heater before they would send a replacement. When I protested that this would mean our room woutd be heat-less until we rec'd a replacement heater - because of a FLAW IN THE PRODUCT, he offered to ship the replacement after we showed proof of mailing the malfunctioning product. That still means days of being heat-less (in the TV room where we installed the Envi) until we receive the replacement. That seems really UNFAIR for something that isn't our fault but the result of a MALFUNCTION IN THE ENVI PRODUCT.

Best heater ever Best heater ever. Everything they say about them is true; very efficient, silent, low profile and totally dependable. We have purchased 3 and our neighbor has 8 ( her house is two story, 23 feet tall and wide open. She, too, is completely satisfied.

No More Drafts! The temperature in my bedroom during the winter time used to be extremely drafty due to having baseboard heating. I would normally use a blow heater as a secondary heating source, which adds a monetary strain on my electric bill. Now that I use the Envi Heater, my bedroom is comfortably warm and cozy at a steady temperature; no hot or cold area in my bedroom, and. There wasn't a drastic increase on my electrical bill, which is a plus! I love Envi Heater so much that I'd bought three more to use in my house where there are cold drafts and as a gift to my friend.

One of the 9 units I bought went bad in… One of the 9 units I bought went bad in 2 weeks . Almost impossible to replace . Terrible customer service

12 out of 41 heaters in our… 12 out of 41 heaters in our five-year-old building have Failed - not a very good reliability percentage! Because these wall mounted units are hardwired we can’t just plug them in. we have had to hire a Electrician every time we’ve had to replace one. Cost as much is the heater itself!