Exceeds expectations by far! I bought one of their heaters several years ago to warm up a cold spot in my house it has been amazing! Heats up twice the square footage relative to what they claim and totally hassle free. Now the coldest room in my house is the warmest room and it’s perfect. I’m ordering another one for my shop. Saved me doing $5000 in duct work and putting in a larger capacity furnace!

12 out of 41 heaters in our… 12 out of 41 heaters in our five-year-old building have Failed - not a very good reliability percentage! Because these wall mounted units are hardwired we can’t just plug them in. we have had to hire a Electrician every time we’ve had to replace one. Cost as much is the heater itself!

Lousy and Unfair Customer Returns Process! Lousy customer returns process. The on/off button on our newly purchased Envi heater remained depressed and permanently stuck in the ON position. I contacted eHeat using their web form to no avail, so I finally called. The rep wanted me to return the heater before they would send a replacement. When I protested that this would mean our room woutd be heat-less until we rec'd a replacement heater - because of a FLAW IN THE PRODUCT, he offered to ship the replacement after we showed proof of mailing the malfunctioning product. That still means days of being heat-less (in the TV room where we installed the Envi) until we receive the replacement. That seems really UNFAIR for something that isn't our fault but the result of a MALFUNCTION IN THE ENVI PRODUCT.

Terrible customer service Terrible customer service. On hold incessantly. Heaters lost by FedEx. Spent 4 hours of my life trying to find them. They did not care. Sent me wrong hold address location. Happy to refund me only because they refused to pay for overnight shipping on new ones. Total nightmare. No empathy robot people. Hours of my life wasted. I would like to have reviewed the heaters but hey. God knows where they are weeks later.

Best heater ever Best heater ever. Everything they say about them is true; very efficient, silent, low profile and totally dependable. We have purchased 3 and our neighbor has 8 ( her house is two story, 23 feet tall and wide open. She, too, is completely satisfied.