Lousy and Unfair Customer Returns Process! Lousy customer returns process. The on/off button on our newly purchased Envi heater remained depressed and permanently stuck in the ON position. I contacted eHeat using their web form to no avail, so I finally called. The rep wanted me to return the heater before they would send a replacement. When I protested that this would mean our room woutd be heat-less until we rec'd a replacement heater - because of a FLAW IN THE PRODUCT, he offered to ship the replacement after we showed proof of mailing the malfunctioning product. That still means days of being heat-less (in the TV room where we installed the Envi) until we receive the replacement. That seems really UNFAIR for something that isn't our fault but the result of a MALFUNCTION IN THE ENVI PRODUCT.

It gets warm but with no fan to push… It gets warm but with no fan to push the air it struggles to change the temperature of even a medium sized bathroom. It provides close comfort since I mounted it within 2 feet of the toilet, but other than that it's impossible to tell it's doing anything if you are further than 3 feet away from the unit

These heaters are excellent. These heaters are excellent in bedrooms at the end of your forced air heating runs that are tough to keep warm. They do an incredible job of keeping rooms around 150 to 175 square feet very comfortable. Installation is simple and the results are nearly immediate.

Our child care program found itself in… Our child care program found itself in a pickle - with most of our furnaces needing critical repairs during a routine maintenance check. eHeat was an approved unit by our state child care licensing entity and state fire Marshall. I called and talked with Davon, who helped me place a very large order and rush the delivery. The units arrived on time and were installed (easily) - warming our center/classrooms within 24 hours to be able to open. The fire Marshall was also very impressed with the quality and safety during inspection. We are choosing to leave the units installed in case of the need for supplemental heat. We are very satisfied and would recommend this product and company.

One of the 9 units I bought went bad in… One of the 9 units I bought went bad in 2 weeks . Almost impossible to replace . Terrible customer service