The heaters are easy to install, perform well The heaters are easy to install and work great! They heat up a medium sized bedroom - boosting a single, challenged, old fashioned forced air heating duct upstairs in my 1909 house. I've installed a plug-in unit in all three bedrooms and everyone loves them. They are not hot to the touch on the front panels. For reference, where I live it gets down to freezing outside but usually is in the 40s F. As you can guess, this old house has limited insulation. I didn't give 5 stars because pre-sales tech support was not very knowledgable at the time I ordered my first units, last year. However, all questions were answered by good instructions included with heater.

It gets warm but with no fan to push… It gets warm but with no fan to push the air it struggles to change the temperature of even a medium sized bathroom. It provides close comfort since I mounted it within 2 feet of the toilet, but other than that it's impossible to tell it's doing anything if you are further than 3 feet away from the unit

12 out of 41 heaters in our… 12 out of 41 heaters in our five-year-old building have Failed - not a very good reliability percentage! Because these wall mounted units are hardwired we can’t just plug them in. we have had to hire a Electrician every time we’ve had to replace one. Cost as much is the heater itself!

Worried Issues; Customer Service Web site stated 1 to 2 business days to ship (but need to take holidays into account) Although ordered around holidays, order status was awaiting fulfillment. When I called customer service, another 12 days before fulfilment. Obviously, Haven't had a chance to review unit, but will if it arrives .

One of the 9 units I bought went bad in… One of the 9 units I bought went bad in 2 weeks . Almost impossible to replace . Terrible customer service