Just purchased our second Envi heater Just purchased our second Envi heater. The far bedrooms in our 2-story, single HVAC zoned-home get very cool in the winter. Even at a very low setting, the Envi is easily able to keep the chill out of the room, which allows us to keep the heating system at a lower setting overall. The second unit will replace a conventional oil-filled radiator that we currently use in the Master Bedroom. The Envi is easy to install (plug-in version), makes no noise, is energy efficient, and works really well! The build quality is excellent. This product is highly recommended!

Lousy and Unfair Customer Returns Process! Lousy customer returns process. The on/off button on our newly purchased Envi heater remained depressed and permanently stuck in the ON position. I contacted eHeat using their web form to no avail, so I finally called. The rep wanted me to return the heater before they would send a replacement. When I protested that this would mean our room woutd be heat-less until we rec'd a replacement heater - because of a FLAW IN THE PRODUCT, he offered to ship the replacement after we showed proof of mailing the malfunctioning product. That still means days of being heat-less (in the TV room where we installed the Envi) until we receive the replacement. That seems really UNFAIR for something that isn't our fault but the result of a MALFUNCTION IN THE ENVI PRODUCT.

Still no product and Bait and Switch service I am getting a total run around from the support team. I called directly before ordering the Wi-Fi units to assure I would have my units by specified time since putting my house on the market. I was very clear that I had to have heaters in these rooms before I could do so. They assured would ship at end of Jan so I placed order solely on that info. Then when I checked in end of Jan since no status on shipping they told me I was in queue for mid / end of Feb. We are now at end of Feb and still nothing and still no firm date and no updates from eheat. ONLY when I threatened to write a review and file a complaint I got, “ I am up next in queue”. Of course still no firm ship date on that either so can’t even schedule my electrician. Basically they are floating my money and waiting to deliver the products ( if they ever do) when warmer so you can’t really test the product correctly. Not impressed with service thus far. Update - when I told support that it sounded like I needed to write a review to warn people and cancel order they just canceled the order. Poof!! No sorry we screwed up and lied, nothing. So they have floated my money for two months, and I paid for shipping for nothing. I had read that eheat’ support was bad and now I know why.

Still Waiting For My Heater I ordered an Envi Heater two weeks ago as I thought it would be perfect to help warm up my living room. Both the website and the email I received from them stated that it would be shipped in 5-7 business days. When I check on my order status, it still says "awaiting fulfillment" and I still haven't received my order. Hopefully it will be shipped soon or I will be canceling my order and getting a refund.

Worried Issues; Customer Service Web site stated 1 to 2 business days to ship (but need to take holidays into account) Although ordered around holidays, order status was awaiting fulfillment. When I called customer service, another 12 days before fulfilment. Obviously, Haven't had a chance to review unit, but will if it arrives .