Communication is Key The communication between Yuri and his partner with us was excellent. Whether through email or via phone, they were always available to answer all of our questions right away. We live in Hawaii, and were a bit hesitant to have our stainless steel floating shelves done without having ever seen their work in person. Our order took a bit longer than we anticipated. Since we had a mix of custom and non-custom pieces, we appreciated Yuri's honesty and his suggestion that to insure that the finish matched, we wait until our entire order come from the new inventory made with their new equipment.

I needed a mantel for my outdoor living… I needed a mantel for my outdoor living room fireplace. I searched many different sites to get the perfect mantle. Needless to say it was a bit confusing! Ponoma's site seemed a little, shall I say unbelievable...I was concerned that they could not not produce the exact size, finish and design that I wanted, especially for the price. If it's too good to be true... Well I am clearly telling everyone that What I ordered is what I received and in the timeline that they stated before I ordered. I just personally installed it myself. It was a breeze to install. I only wonder why I waited years to finally order the mantle!

Customer service was spectacular Customer service was spectacular! The staff was very kind and went out of their way to be of excellent service to me. As for the products we purchased they were of as equal quality and value.

Sleek & modern I absolutely love these shelves. Easy to install and received so many compliments since I've had these installed. Ponoma customer service team was great at answering my questions and shipping was super quick. The shelves were very well packaged with good instructions included.

Good product Good product. No issues with the service.