Such a shame on the poor customer service. I want to love this company so much. I absolutely love their physical products- but I have never experienced such poor customer service in my life. I have had several huge issues with their online billing system, and not only are they unhelpful in solving problems, but they act like it's *my* fault. I am unfortunately going to have to start researching a new vessel supplier, and honestly it makes me so sad. I want to support small and local so badly. Oh, but the warehouse people are SO nice and very very helpful.

Products continually out of stock As others have noted, they cannot seem to figure out how to stock product. While their containers are high quality and their prices are competitive, they are completely unreliable as a supplier. I’ve had issues trying purchase glassware for the last year as they are always on backorder. When I contacted them about a product that was continually out of stock all summer, they told me they were not aware it had been out of stock for that long and that if I needed it then I should buy a separate pallet from their manufacturer in China. Very unhelpful customer service. Since I’m constantly having to order from a backup supplier for stock, I’m ready to look elsewhere for a reliable supplier.

This company has a few products I use… This company has a few products I use for my business so I’m locked into ordering from them. However, they often run out of product, they’ve got a strange antiquated way of taking orders (it had to be approved by someone) and they take FOREVER to ship out. Again, I have to buy a few things that seem to only be available at this company. But their standards are definitely not comparable to other wholesale companies I order from

I love their products but they run out… I love their products but they run out of stock often making it impossible to use them for my business. (The restock wait time is way, way too long.)

I need another place to buy what I need Place an order and next time I check the status they are out of stock. Check again and they are delayed another month. Totally unreliable.