Transparent with ingredients and the… Transparent with ingredients and the products available to you. The support was very fast at answering my signup questions, and I love the product so far! It does educate you a bit about what you're getting, why it's custom to you, and how best to take the supplements. I was able to quickly increase the amount received to meet the number of shakes I take in a day. Excited to try this out, instead of worrying about picking out and ordering my protein and collagen every month.

Their shipping time is horrendous Their shipping time is horrendous. They claim 4-7 business days. I will be at 9 business days since ordering (12 days total). I have requested a refund or discount and they offer absolutely nothing. I’ll have to buy another protein in the meantime just because they send their items via snail mail.

2 stars because at the end of the day… 2 stars because at the end of the day it’s tasty protein powder, it’s the company I have issue with. I subscribed to this program without doing the math per serving. It’s about double the cost to a comparable powder like the Transparent Labs Whey. The email campaign is brutal, I don’t need 13 email in 9 days, I just want to take my protein and be left alone. It just ended up being too irritating to continue using so I moved on.

Amazing products!!! INCREDIBLE products! It’s difficult to find delicious, clean, plant-based protein options in my area. I love that flavors can be switched up with each new drink! The protein is smooth and keeps me satiated until my next meal. I’d also like to add that customer service is amazing!! Very impressed with the integrity of the company and its products!

FALSE LABELING of PROTEIN POWDER FALSE LABELING of PROTEIN POWDER. Each scoop holds 30% less protein than claimed. They include a scoop in each bag. Bag label says one scoop gives you 24 g protein, and that there are 14 scoops in a bag. However, there are 18 scoops in each bag, so you are only getting 16.8 g of protein per scoop. For 7 months, they've sabotaged my goals by reducing my protein by 30%. If they can't get something as simple as buying the correct sized scoop to put in their bags, this calls into question ALL OF THEIR OTHER CLAIMS about their product's nutrients and ingredients. Good: Customer Service has been good these past 7 mos. Due to the flavor packets, the taste is better than other protein powders I've used over the past 10 years. I haven't had any stomach discomfort or bloating. Unfortunately, I need to achieve my goals which require accurate and truthful information, so these positives can't overcome their utter failure in labeling.