Let me start by saying I'm in love with… Let me start by saying I'm in love with my sink. Havens created me a custom farmhouse sink made from copper, and I'm very impressed with the level of quality and service I received. From the start, I worked with Olivia and she was very informative and knowledgeable. Who would have known there was so much to know about a sink... I was trying to decide between stainless steel and copper, and had a hard time deciding. Havens was nice enough to offer to send me free samples, and they came in 3 days. That was when I knew this was THE company to work with. It is always a bit intimidating making a large purchase online, but they really eased all of my concerns. After ordering the sink, I received a set of drawings for my approval. This made it SO EASY. My contractor made a small change, and we sent to Havens. I got the new draft back the same day with the change. It looked PERFECT. We approved it and wham - we were in there shop for fabrication. During fabrication, they communicated very well. I received a photo of my sink when it was being welded, great touch! It is so cool to see how they do it. Shortly after that, my sink was ready for shipping, a full week ahead of the original lead time they provided. It took about 3 days to get to my home. Once it arrived, I was AMAZED!! Incredible. Thank you so much Havens for a exceptional experience.

Unsatisfactory workmanship Very disappointed. Upon receiving and installing, the sink did not drain, water ponded causing water stains. After sending photos I was advised that they were very sorry and when I requested my money back they said they could not do that but they would make a drying rack for the bottom of the sink so I would not see the water stains, unfortunately the drying rack left water spots as well and because the sink did not drain I have to take drying rack out to clean underneath. The reason for my critical review is because Havens / Luxury Metals does not stand behind their work.

I LOVE our new copper sink I LOVE our new copper sink. Havens was easy to work with and very accommodating. I would definitely purchase from them again.