ZERO If I could a zero, I would. Worst customer service ever. Placed order Sept 2nd and close to 2 months, still haven't received my purchase. Never sent me a tracking number, and when I asked for it, the tracking number provided has been pending forever. Kept promising it'll be delivered in a few days. Their hotline is unprofessional because it sounds like a personal phone. Nobody picks up and it goes straight to voicemail.

The hype is real…This Japanese made collagen is the best. Girl if you reading this you need this product. After using this product for 3 months I can confidently say that it has greatly improved my fine lines and thinning hair issue.I have struggled with this for the past few years. I have exterminated with cheaper and lesser products in the past but omono is the real deal if I must say it’s the best on the market. Omono delivers real results. I highly recommend to partner with them to enhance your overall skin health and well being and you won’t regret it in long term.

I ordered a box from them a month ago… I ordered a box from them a month ago and still have not received it. I tried calling them, but it just seemed fishy since no one answered even though they said that the customer service hotline was open 24/7. I didn't get any recorded message identifying that it was the company, but just an automated recording saying to please leave a message. I contacted them by email two weeks agao, but no response. Also, when I received a shipping notification, it was from Hong Kong and once I clicked on the tracking number, it said that my item was "Not Found." I paid through Paypal and the transaction receipt showed that my payment was sent to Hong Kong. The website is misleading since it says that it is a Japanese company and made it seem that it's being shipped directly from Japan, but that doesn't seem to be the case. I am surprised by the other rave reviews that I have read before submitting mine. I am wondering if these reviews are all fabricated by the company. In my experience, this seems like a total scam. Shame on me for falling for it.

This is a scam (Product never arrived, refund process if diligent on contacting them aggressively) This is a scam, I purchased Jan 18 and they sent a tracking but stopped Jan 28, until now (Feb 11) I haven't received any package or response to emails and FB messenger. I can send screenshot and emails. Update: March 6, they refunded me after messaging them both in FB and email numerous times in different dates, I have not received the shipment, they have a different tracking info than what they give you, it does not match. It looks like product coming from China, I though in California as that's the address they claim. I don't know the legitimacy of this but any food product coming from International is a hit and miss as our US Postal check it or confiscate.

The worst company ever!!! The worst company ever!!!! Having a case with them now to refund me 150e !!!! They never replied to my email and I never recived my order !!!! Disrespectful and disappointed about this experience! Never again!!!!