This is a scam (Product never arrived, refund process if diligent on contacting them aggressively) This is a scam, I purchased Jan 18 and they sent a tracking but stopped Jan 28, until now (Feb 11) I haven't received any package or response to emails and FB messenger. I can send screenshot and emails. Update: March 6, they refunded me after messaging them both in FB and email numerous times in different dates, I have not received the shipment, they have a different tracking info than what they give you, it does not match. It looks like product coming from China, I though in California as that's the address they claim. I don't know the legitimacy of this but any food product coming from International is a hit and miss as our US Postal check it or confiscate.

I still have not received my order… I still have not received my order 16438 or refund. If you will study the reviews, this company began having trouble in October, when it appears to have been moved to Hong Kong. Has anyone received an order since October? Their website is active and still accepting orders, but the site is now run by Hong Kong. Any advice?

Scaling and Customer Service This company appears to have scaling problems. It was like pulling teeth to get a return authorization and a month after they received my return (I have tracking) they STILL have not refunded me. I keep getting "sorry for the delay due to high volume" BS. Unless you're SURE you'll be keeping this product, skip this company.

ZERO If I could a zero, I would. Worst customer service ever. Placed order Sept 2nd and close to 2 months, still haven't received my purchase. Never sent me a tracking number, and when I asked for it, the tracking number provided has been pending forever. Kept promising it'll be delivered in a few days. Their hotline is unprofessional because it sounds like a personal phone. Nobody picks up and it goes straight to voicemail.

I did a lot of research before buying… I did a lot of research before buying this because it definitely isn't cheap. I selected their 60-day course to give it a try, which I felt was a reasonable timeframe to see whether or not it worked. After my first week, I noticed I was waking up feeling fresher and less dull. Now, I'm almost done with the two boxes, my hair seems to be growing faster, and my complexion is moisturized and even has a little shine to it. I like mixing my sachets with hot beverages because it does help them dissolve faster.