I still have not received my order… I still have not received my order 16438 or refund. If you will study the reviews, this company began having trouble in October, when it appears to have been moved to Hong Kong. Has anyone received an order since October? Their website is active and still accepting orders, but the site is now run by Hong Kong. Any advice?

I ordered a box from them a month ago… I ordered a box from them a month ago and still have not received it. I tried calling them, but it just seemed fishy since no one answered even though they said that the customer service hotline was open 24/7. I didn't get any recorded message identifying that it was the company, but just an automated recording saying to please leave a message. I contacted them by email two weeks agao, but no response. Also, when I received a shipping notification, it was from Hong Kong and once I clicked on the tracking number, it said that my item was "Not Found." I paid through Paypal and the transaction receipt showed that my payment was sent to Hong Kong. The website is misleading since it says that it is a Japanese company and made it seem that it's being shipped directly from Japan, but that doesn't seem to be the case. I am surprised by the other rave reviews that I have read before submitting mine. I am wondering if these reviews are all fabricated by the company. In my experience, this seems like a total scam. Shame on me for falling for it.

I did a lot of research before buying… I did a lot of research before buying this because it definitely isn't cheap. I selected their 60-day course to give it a try, which I felt was a reasonable timeframe to see whether or not it worked. After my first week, I noticed I was waking up feeling fresher and less dull. Now, I'm almost done with the two boxes, my hair seems to be growing faster, and my complexion is moisturized and even has a little shine to it. I like mixing my sachets with hot beverages because it does help them dissolve faster.

ZERO If I could a zero, I would. Worst customer service ever. Placed order Sept 2nd and close to 2 months, still haven't received my purchase. Never sent me a tracking number, and when I asked for it, the tracking number provided has been pending forever. Kept promising it'll be delivered in a few days. Their hotline is unprofessional because it sounds like a personal phone. Nobody picks up and it goes straight to voicemail.

Not cheap but it works the best Every morning I mix one sachet into honey tea, it has the right amount of collagen, biotin, hydraulic acid, and other great ingredients! I love how my skin looks fresh and moist even when I forget to put on my lotion. Definitely not the cheapest, but it does work the best.