I recently bought a cylinder ethanol… I recently bought a cylinder ethanol fire which is stunning to look at. A week after using for a short time noticed scorched marks which has resulted in very noticeable damage. I contacted Biofires for advice who closed my enquiry down advising I must be an airflow problem & that I could consider buying oven paint from B&Q to spray the area. I would have been more than willing to sort something out although due to very poor/shocking customer service I am seeking to take this further. AVOID.

Not great customer service Received a call to confirm delivery but only part of the delivery arrived when it was supposed to. Couldn’t get an answer when rang so messaged on social media to chase up where the missing items were, no response even though they read my messages. Shocking customer service and not great first impression as first time customer

Wonderful customer experience! Wonderful customer experience from the buying process till the delivery and I love my Biofires products! so cool and stylish in my terrace!

Kensington high street I popped into this shop recently What a pleasure in comparison to so many other businesses They spent time with me ,answered all my questions so I went away to decide on my purchase Excellent experience

One happy new home owner … Being a new home owner we wanted to bring some warmth to our living room. I always knew I wanted a fire place but not a real one as I have babies that are about to start walking. I looked on Biofires website, I instantly knew from what I saw that this was the company i wanted to use. From the minute we entered the shop we were greeted with such professionalism and knowledge, the experience was so enjoyable from beginning to end. I'm so glad I went with Biofires I can't tell enough people.