Susan Bristow
GBI recently bought a cylinder ethanol… I recently bought a cylinder ethanol fire which is stunning to look at. A week after using for a short time noticed scorched marks which has resulted in very noticeable damage. I contacted Biofires for advice who closed my enquiry down advising I must be an airflow problem & that I could consider buying oven paint from B&Q to spray the area. I would have been more than willing to sort something out although due to very poor/shocking customer service I am seeking to take this further. AVOID.
Anthea Gesua
GBKensington high street I popped into this shop recently What a pleasure in comparison to so many other businesses They spent time with me ,answered all my questions so I went away to decide on my purchase Excellent experience
Becca Wright
GBBrilliant service -
Laetitia Arfi Meyer
GBWonderful customer experience! Wonderful customer experience from the buying process till the delivery and I love my Biofires products! so cool and stylish in my terrace!
Thomas
GBNot great customer service Received a call to confirm delivery but only part of the delivery arrived when it was supposed to. Couldn’t get an answer when rang so messaged on social media to chase up where the missing items were, no response even though they read my messages. Shocking customer service and not great first impression as first time customer