Terrible experience Terrible experience. Terrible customer service. Not recommended. I paid $15 for "fast " shipping... still waiting..wow

The Yunnan Baiyo has made a huge difference in my dog! Medicine arrived with 5 business days, as promised with expedited shipping. I am thrilled with the Yunnan Baiyo my vet suggested! Not only did it stop all my dog's bleeding within 3 days (she has a progressing bladder tumor), but her peeing is back to normal--from before she ever had symptoms in August of last year! You wouldn't even know anything was wrong with her! She no longer has accidents in the house (as long as I let her out to pee every 4 hours or so), and I no longer have to put diapers on her, even overnight, unless I have to be gone from the house for more than 4 hours. She pees normally now when we walk or I let her out. Before the herb, she was straining to pee and taking anywhere from 30-60 seconds to actually get some pee to come out. I don't know if the herb has affected the growth of the tumor or not, but her urination flow is no longer an issue for the first time in 7 months.

Would not recommend. Very disappointed. My last order was taking way longer than expected, so I contacted the company. I received a very poor reply from the owner saying they are not liable once the package has left their possession. The support was very poor. Many companies would follow this up with their chosen carrier as part of their customer service. The owner ignored some emails, very impersonal and often generic responses often about their shipping policy. I find their shipping policy does not protect the consumer. I asked numerous times for the required information to file an online enquiry with the carrier company to find out what was happening with my order. The owner said she was willing to send the information however she did not send all the required information including their contact number. I was unable to file an online enquiry with carrier company due to my package not being sent via the described service on their website and invoice as Priority International Mail. I made an international call to the carrier company where they advised me the cost of postage was only $26.44 as it was sent via First Class International Mail (which was also displayed on the tracking). I paid $89 which should have been for Priority shipping. Following this information, I checked previous tracking on orders and found a few packages that were sent via the cheaper price option. This has been happening over the years while have been buying from them. I find this very unethical. It took 2 months to finally receive my parcel. It caused a lot of stress especially how extremely important the product is (for my dog with cancer) and the cost of the order. I feel extremely disappointed on the response of the owner as I received absolutely no support from her especially when I have been a loyal paying customer for years spending a lot of money with them. Based on the very poor customer service and postage charges I would not recommend this company.

Yunnan Baiyao is a miracle worker! Yunnan Baiyao has performed miracles on my dogs sinus cancer. He started bleeding out of his nose one year ago and is still going strong. If it wasn’t for this capsule, I don’t think he would be around. Delivery of product is always timely and prices are reasonable. My Buddy and I thank you for your product.

Don't waste your money on expedited shipping Don't waste your money on expedited shipping. It all arrives the same time. They will prepare a USPS label which sends you a message that the item has shipped but in reality they are using their internal postage meter. It has not shipped until USPS receives the package.