We purchased Electric Mirror Ascension… We purchased Electric Mirror Ascension medicine cabinets at a HUGE cost and have had nothing but problems with them. Do not buy them!!!!!!!!!!

Defective products I'm a 5 star rated, A+ BBB accredited General Contractor that has been on business in Seattle for over 13 years. My client purchased an Electric Mirror medicine cabinet through one of our local distributors. The first medicine cabinet we received was defective. I called up "tech support" and they sent us parts, which were defective as well. They finally sent us a whole new unit, which finally worked. Meanwhile, my subcontractor at this point has installed, troubleshooted, uninstalled, reinstalled, troubleshooted, uninstalled, and reinstalled this device over three days. I asked him what he wanted for his labor and he GENEROUSLY said $400, which should really be over $1000, easy. When I contacted Electric Mirror about recouping our labor, Kiel Pidgeon (their customer service "specialist") said, "... our warranty does not cover install expenses. It is just for parts." This is not an answer that I accept from their company, or the company that sold my client the product. Nor would my client as well. I'm certainly not going to charge the client our labor on a defective product, as I'm a trustworthy owner of a Seattle area business that takes care of my clients. Unlike Electric Mirror. As I looked more into Electric Mirror, I found that their reviews across other platforms on social media (do a search) are horrendous, and apparently, their products are not far behind. At this point, I have given them the chance to make this right by my client and my subcontractor who did the work and they have refused multiple times, so I am letting everyone else know of my experience.

A company without integrity. I have two recessed Ascension mirrors in a discontinued size in a custom bathroom. When the mirrored front of one was shattered by a contractor I had no choice but to reach out and ask for a replacement. To say the company was ungracious would be an understatement, but it ultimately agreed after some arm twisting. I was required to send the door even tho all I needed was a replacement mirror. I was quoted $800 plus $100 for shipping. Two plus months later, after receiving less than credible reasons for numerous delays, the door was sent back. To my amazement, the door had numerous problems. The replacement mirror on the front was 1/4" thick when it should have been 3/16". The inside mirror, which they replaced because the old one got scratched while sitting on the shop floor for over a month, was loose and came off. And the LED lighting didn't work. The idiot engineering team must have damaged the wiring when getting the shattered mirror off. It then screwed up the rewiring and didn't test it before sending it back. The only sophisticated technology involved is the machinery to make the mirror fronts. Nothing proprietary or state of the art. And the mirrors are simply attached with Velcro with the LED lighting coming from LED strips you can buy online. When I complained, the company apologized for "the inconvenience ". Also said it was always planned to be a free repair. LIE. Does this sound like an inconvenience? Does this sound like a company that has pride in its workmanship and understands the value of a happy customer?

Needs to be done on time They don't follow their scheduled delivery and think that moving the date back would always be okay. They don't realize that some clients need something done and installed on time.