Customer service sucks I bought a tw5.2 wrench that was defective and their customer service claimed it was normal and functioning properly. They didn’t offer to look at it or help me at all. I’ve been a mechanic for 15 years and this is very disappointing that their products and customer service have become garbage.

Tool broke. Will not honour warranty as outside of US PHT25 (Torx 25 t handle) snapped while torxing up a rotor bolt. Park tool say contact company I bought from as I am outside of the US. Company (CRC) no longer stocks. If you sell worldwide then they should honour the warranty. They then tried to upsell me implying I put at least 25nm through an alloy rotor bolt. I had owned it for 3 years and used it rarely. Poor quality for alot of money

Overpriced for Poor Quality Purchased a Park Tool SBS 1.2 socket and bit set in late April 2021 and used the 6mm long reach hex bit in conjunction with the Park Tool TW-6.2 torque wrench for the first time on 15 May 2021. The bit rounded off without much force at all and having been fully inserted in the hex bolt head. Wholly unsatisfactory quality from a company that puts itself out there as being the premier bike tools manufacturer in the world. The metal from which the hex bit is made seems overly soft. Will I buy any more tools from Park Tool? No! Once bitten, twice shy!

Durable products Purchased and used Park tool bike tools for servicing bikes. Durable, good value for the money. Dependable products. No complaints so far.

Durable I have been using the Park Tool Cyclone chain cleaner consistently for over two years and it still works well. It is durable and fit for purpose.