Malfunctioning Photo Booth and No Refund! I purchased a photo booth from Photo Booth International in 2022 and have had nothing but issues with it since. The first thing that happened is the printer that came with the booth stopped working. I told PBI about the issue and they told me to connect with the printer manufacturer who then told me there was nothing they could do. I had to purchase a new printer for the booth and PBI did not replace or refund the printer they sold me. Secondly, the photo booth started to blackout and stop working randomly. This was during events to the point where I had to refund clients money. Thirdly, the booth started printing out more than the normal number of prints per photo session- about 4-10 additional prints. Here are all the issues in a nutshell: I've spent a fortune on ink and paper, had to replace the wifi antenna, and had to stop taking on clients because of the booths constant issues, had to replace the USP port, had to constantly contact PBI and darkroom to troubleshoot, and have had to constantly update the phot booth computer. We called and emailed PBI multiple times and to their credit they've tried to trouble shoot the issues with us, but after spending years trying to make a malfunctioning booth work, they won't give us a refund or a new unit. Since we didn't take on photo booth business last year due to the constant issues with the unit, we lost almost $40,000 in potential revenue, not to mention the amount of money and time we've spent trying to get the booth to work. All we want is for them to admit the unit is faulty and refund our money so we can purchase a photo booth that actually works. the last 3 months I have been pushed off and ignored, and now they want us to do ANOTHER tech call. When is it enough?

Money well spent! After purchasing a Photo Mirror Booth 3 we decided one on one training would help us jump start our business. Without any doubt we spent 2.5 hours with Jamie and we were off and ready for our first event. Jamie was patient, friendly and knowledgeable beyond belief. We would highly encourage spending time with Jamie to better prepare for darkroom tricks!

5 stars for this review A huge thanks to Photo Booth developer, this is such an amazing software ^^

I called to ask a simple question… I called to ask a simple question today. These guys went above and beyond to answer it! Thank you Darie and Josh! Highly recommend them

This company truly is a hidden gem 💎… This company truly is a hidden gem 💎 they’re so professional and are available to help with any questions you may have. I researched a lot of other companies and PBI offered the best prices and long term support. This is the best investment I have made and I look forward to keep growing my business with them. I highly recommend them.