This company's customers service and… This company's customers service and return policy are absolutely terrible. I returned my fully functional device because I simply was not satisfied with the product. They refunded me 60 dollars less than what I paid for the controller. The buttons placed awkwardly on the back. I would never recommend this company to anyone EVER.

I've bought 2 controllers (ps5 and ps4)… I've bought 2 controllers (ps5 and ps4) from BB and both broke within a few weeks of use. I had the 30day warranty on one and the extended 120day warranty on the other. both had stick drift after about a month. Ps4 had a rear button and face button stop working all together and the Ps5 L2 smart trigger couldn't actuate. I had gently used the Ps5 controller over the first 2 months and finally sent it in to get fixed. The worst part of the whole experience was that in the 6 WEEKS it took to have the ps5 controller fixed the warranty was still being counted so when I got the controller back and the issue persisted after a little more than a week of play. I tried to get a full replacement and was denied because the 120day were up. Complete BS just bend me over next time you want to F me BBC.

I bought a controller on september 2023… I bought a controller on september 2023 with which i was very happy untill recently. The back button stopped functioning well and i reached out to Battle Beaver to get it fixed. I had to pay repair costs and shipping fee which would add up to ~€70 for a €110 controller. Very unfortunate to have to pay such costs for a controller which isn't even half a year old.

Terrible Ordered a quick pick controller with a build time of 3-5 business days. Cancelled order as order couldn't be sent for delivery after 15 business days. Terrible company which didn't communicate delay. Incompetent customer service. Stay clear of this company.

Money pit with terrible customer service I bought a PS5 controller from them. Wildly expensive for just adding switches to the D-pad. I had to get it repaired after one of the buttons broke after 3 months (I did drop it to be fair, but I didn't throw it or anything, it just fell off my chair). I've sunk over $450 into this controller that had a very small modification. DO NOT USE THIS COMPANY! Especially if in Canada.