Egregious customer support and product… Egregious customer support and product quality. Do not recommend paying this scammy company. No accountability whatsoever and outrageous prices to fix their own mistakes. Matthew on the support team is a clown and should be fired.

I've bought 2 controllers (ps5 and ps4)… I've bought 2 controllers (ps5 and ps4) from BB and both broke within a few weeks of use. I had the 30day warranty on one and the extended 120day warranty on the other. both had stick drift after about a month. Ps4 had a rear button and face button stop working all together and the Ps5 L2 smart trigger couldn't actuate. I had gently used the Ps5 controller over the first 2 months and finally sent it in to get fixed. The worst part of the whole experience was that in the 6 WEEKS it took to have the ps5 controller fixed the warranty was still being counted so when I got the controller back and the issue persisted after a little more than a week of play. I tried to get a full replacement and was denied because the 120day were up. Complete BS just bend me over next time you want to F me BBC.

I bought a controller on september 2023… I bought a controller on september 2023 with which i was very happy untill recently. The back button stopped functioning well and i reached out to Battle Beaver to get it fixed. I had to pay repair costs and shipping fee which would add up to ~€70 for a €110 controller. Very unfortunate to have to pay such costs for a controller which isn't even half a year old.

Good controller with wide performance… Good controller with wide performance and asthetic modifications. Anyone complaining about wait time it’s a small company that states it will take 8-10 weeks plus COVID effects so if your impatient go somewhere else but if you willing to wait for a top quality product with great features such as smart bumpers and triggers. Increased the stick tension and back buttons that can be placed in multiple different places on the back to cater for all hand sizes and comfortability. Overall amazing controller for any game type. I play Warzone and it’s fantastic and a much better choice than Xbox elite or scuf and other similar companies

Would rate zero if I could Would rate zero if I could. $400 controller started drifting after 4 months, no warranty, shipped me defective parts, charged me a fortune to ship it to Canada, haven't heard from them yet, but definitely not expecting them to do anything. That seems to be their style. Save your money buy 5 normal ps5 controllers and you'll be way happier, and also get a year warranty with each one.