I purchased a concentrator I purchased a concentrator. It stopped working after 35 days. I contacted the company and they are only honoring a 30 day warrantee although they said it had a 1 year guarantee when I purchased it. One place on the web site states 30 days and another states 1 year. I may have to return it to the manufacturer in China, but right now Oxygensolve is giving zero support

Great Shopping expercience, Well worth the money As someone who relies on oxygen therapy, I can't express how grateful I am for the Portable Oxygen Concentrator NT02 from Oxygensolve. This 5L oxygen concentrator with dual mode functionality has truly been a game-changer for me. The oxygen concentration of 93% ±3% has helped maintain my blood oxygen levels consistently at 95%-96%, giving me peace of mind about my respiratory health. Additionally, I opted to purchase the large battery, and it has been a lifesaver when I'm out and about in town or at the mall. I no longer have to worry about the battery running out, allowing me to enjoy my outings without any interruptions. Thank you, oxygensolve, for providing a reliable and efficient solution for my oxygen therapy needs. This product has truly made a difference in my daily life.

We ordered a Varon VP2 machine 10 days… We ordered a Varon VP2 machine. 10 days later, we received an NT2 machine, which is an older model. We tried calling. Mailbox full. We tried texting. No response. We tried email. No response. I am going to contact my credit card company. A 2023 press release states that the VP2 is a new model.

I purchased one of their units and O boy what a ripoff I purchased one of their units, after I received it I tried it and realized it was not going to work for me. Since the unit had a 30 day return policy for a full refund, I started trying to call their listed customer service number and found out later in an email that their phone number wasn't working! Then after 9 emails they finally gave me a Rma number and the shipping address that was in China I attached a label and took to UPS where I was told it would cost 400 to 500 dollars to ship it to China which exceeded the purchase price of 351.10. So it's a ripoff if you ever need to return it for credit or service!! What a rip-off!!! BUYERS BEWARE !!

Thank you for resolving the delivery… Thank you for resolving the delivery issue with the portable concentrator battery. After the first one got lost in transit, you promptly sent a replacement, which works perfectly. I would recommend your company to anyone in need of oxygen therapy.