Not to be trusted. I have been trying to contact this company but the message box is always full, this obviously makes me suspicious. I will give them three more days then I will have to contact my credit card company for a refund. I wish I had looked at the reviews before ordering. I might get my grandson to go and see just what kind of business is being run from this address.

DO NOT BUY!! Ordered an item on the 11th of December, it never arrived, couldn't get a response from anyone, finally they got in touch on the 21st of December and said they would send it by 24parcel force, it's the 9th of January and I still have had no item and no refund so I'm down 40 odd quid. Do not buy from this company, they don't know how too run a business.

Got half my order 15 days after I ordered. awful company! Do Not Trust! ordered duvet set and a fitted sheet. Looks like I was fairly lucky as I received my duvet set but NO fitted sheet that was paid for! Sent 2 emails, And a message through messenger and WhatsApp. No response! Duvet set not the best quality! Will be contacting my credit card company as it was paid for with my credit card. Awful .. made the mistake of not checking the reviews before I ordered!

Outstanding Warranty -- after 16 years -- honored I purchased a stand alone faucet for my pedestal tub 16 years ago. The inner workings of the faucet (cartridge) broke recently. I didn't have the order number or remember where I bought it. I looked online and found what appeared to be my faucet. I contacted their customer service. They looked up my address, found my order and they said it was under warranty still and would ship it free. Then they realized that unit was discontinued and they are replacing the whole unit! That's amazing customer service. Kendra was the agent and she went above and beyond. I'm so thrilled I bought from Signature Hardware. Their customer service is stellar!! They need to be recognized for this today as it is so rare to find such a great company! I'm just in awe. Thank you, Signature Hardware!

I ordered a pillow from this company I ordered a pillow from this company, never received an order confirmation but they took my money straight away Because I have no order number the online chat doesn't work No telephone number to call ABSOLUTE NIGHTMARE- THIS IS NOT HOW YOU RUN A BUSINESS **DO NOT BUY FROM THIS COMPANY ** Yes you did sell the memory foam contour pillow How come it's taken you so long to reply- were you waiting until you no longer sold pillows Just look at your company's reviews- they speak for themselves