Beware tradesmen Beware tradesmen. Ordered Ridgid product 11/30/20 from Empire Rigging and Supply through Amazon and 12/30/20 still nothing. Very disappointing.

They won't ship my part and there is no way to contact them Ordered a part we needed through Amazon. It was never shipped and they won't answer their phone. Their voice mail is full and I need to cancel my order. We ended up just going to the manufacturer. They don't seem to be a very good company.

Lies on the site and horrible customer service I want to start by saying their website is misleading and the customer service to follow up is very rude and unfair. I placed an order on their website on May 30th. I placed it through the site because it showed the item was in stock meaning the that if I shipped it regular mail it would arrive within a week. I hadn’t received any update so I called and spoke with Keelan Schab who told me I would not receive my item till the 12th of June. I addressed that the site showed in stock and all he said was he understands my frustration and would as someone to fix the site. That does not fix my problem. I asked for faster shipping and he said no because I did not pay for it. He was very unpleasant and did not care about my issue. When I asked for his supervisor he said he is the supervisor and does not have a supervisor over him. He asked if I wanted the item or not. Very rude. This is the first time my company does business with them and am here to say I am livid due to the lies and horrible customer service.

Quickly shipped and arrived on time. -

Excellent service and delivery -