Restocking fee on an item that does not exist. I ordered access panels for a very high-end client, of which I convinced to pay the higher price for the seemingly high quality product and made in USA. I also paid the expedited shipping to ensure that it would arrive before the very limited time that we have for the work to be done. When I followed up on the status of the order, I was told that production was shut down during the holidays, and that the panels would not arrive in the time that the site indicated. I was also told that they could cancel the order with a 30% restocking fee. How exactly do you charge a restocking fee on something that has not been made yet? If it can be restocked, ship it.

The phone number is not valid on the… The phone number is not valid on the website and I need to talk with a person in regards to an order.

This company has not returned a call… This company has not returned a call since February regarding an order that was lost in transit. It's amazing that they can consistently ignore a contractor for that long. Terrible customer service.

Arrived Damaged and they will not respond to replace or fix Panel arrived damaged and they will not reply to emails or calls to replace it.

Received damaged goods Received damaged goods. Nobody can help replace it.