Susan A. Avery
GBI purchased this telescoping mirror I purchased this telescoping mirror, for the purpose of being able to see beneath the bottom of a 2'x4' rail on the bottom of my fence, because I believed I had carpenter bees gnawing away on the bottom rail. Having done machining work for many years, I decided to see if I could find one. It is better to see, than get down and get stung!
Dustin
GBWebsite lacks details of shipment when… Website lacks details of shipment when selecting next day delivery, you have to separately go into another window to see that no weekend deliveries. There is no link etc when actually placing the order. When I called to check why the delay the first response from customer service was I can cancel your order and that I should have looked for the shipping information, I later found out it was a “salesmen” I spoke to. When I asked why the shipment information isn’t given during the order, I was told to go to a totally different area on the website to find shipping information and again was offered to cancel my order, no apology which is all I wanted, and to advise them to address it so it doesn’t happen in the future, all other websites show any issues with shipment during your order.
Melissa Wilson
GBI did not get my product in time I did not get my product in time. I was in Texas during the aftermath of Hurricane Harvey when I made my purchase. The mail delivery services were awful. This should bear no reflection on Tool Experts. Once I found that my package was being held at UPS, I called Tool Experts and let them know. They refunded my money faster than any company I have ever done business with. Thanks Tool Expert!!!
Michael Duplessis
GBTool was not what I expected maybe I… Tool was not what I expected maybe I didn't read the info correctly
Terry Hanifin
GBThey called me back when I was deployed … They called me back when I was deployed to Florida and got my shoes to the hotel within a day at a very fair reasonable price with free shipping! The gentleman that helped me was a consummate professional, wouldn't hesitate one moment to call them again. Thank You!