Tool was not what I expected maybe I… Tool was not what I expected maybe I didn't read the info correctly

All Around Satisfaction Great product availability! I had looked everywhere, including the actual manufacturers page for the specific item I was looking for and it was out of stock almost EVERYWHERE... except here with Tool Experts! I was so excited that they carried the product I was looking for and actually had it in stock as well. They had rush shipping available, which was a must because my husband was in need of the item ASAP. The ordering process was simple and hassle free. Shipping was superb and fast! Over all I give a 5 star rating for all around satisfaction with my smooth and flawless transaction with this order from Tool Experts. We will definitely be returning customers!

I did not get my product in time I did not get my product in time. I was in Texas during the aftermath of Hurricane Harvey when I made my purchase. The mail delivery services were awful. This should bear no reflection on Tool Experts. Once I found that my package was being held at UPS, I called Tool Experts and let them know. They refunded my money faster than any company I have ever done business with. Thanks Tool Expert!!!

Website lacks details of shipment when… Website lacks details of shipment when selecting next day delivery, you have to separately go into another window to see that no weekend deliveries. There is no link etc when actually placing the order. When I called to check why the delay the first response from customer service was I can cancel your order and that I should have looked for the shipping information, I later found out it was a “salesmen” I spoke to. When I asked why the shipment information isn’t given during the order, I was told to go to a totally different area on the website to find shipping information and again was offered to cancel my order, no apology which is all I wanted, and to advise them to address it so it doesn’t happen in the future, all other websites show any issues with shipment during your order.

I’ve left a voicemail and email for… I’ve left a voicemail and email for Justin and I’ve had no response about my product purchase or a way to remedy the situation. It’s been several weeks since my inquiry.